Off road parking; professional and pleasant staff; comfortable room; nice hotel atmosphere; good breakfast choices; excellent wi-fi.

Didn't enjoy the cooked breakfast as much as I hoped but service was excellent and there were plenty of other food options which were fine.

Fantastic little hotel,felt homely and loved the Christmas decorations, lovely warm welcome, breakfast was excellent

Nothing

Staff very friendly and helpful. Hotel very clean, warm and homely. Excellent value for money. Food great and lots of choice. 10 minutes walk to Chester town centre.

Nothing not to like. We've stayed here 4 times now and will definitely stay again.

This lovely hotel is old school in all the best ways, cozy, friendly and homey, run/staffed by a very gracious group of people who take care of you really well. Welcoming, with a very nice bar and restaurant, the food is good, the rooms are clean, it is in a lovely area. I would go back. Thank you

Clean tidy and not far from the city centre

Staff very friendly and helpful. Room clean and decor good. All you needed in room

Lot of stairs to climb to our room. Hot water not working in morning ,think it was because we were at hope of house and everyone wanting hot water

Lovely room great bathroom. Luckily the room had a fan as during our stay the weather was hot. The hosts provided us with bottles of ice cold water on arrival which was very welcome.

Parking was iffy. On street if you couldn't get in the car park. Space at a premium when a large 4x4 took up more room.

Room was great. Breakfast was lovely, so much choice and freshly cooked.

Nothing - everything was great

Staff very friendly and helpful. Breakfast included, sit down full breakfast.

Beds very uncomfortable, pillows like plywood, no room for luggage in room

Staff friendly

Great hotel. Situated within easy distance of the centre. Friendly staff,lovely room and excellent breakfast. Will definitely stay there again when visiting Chester. Would recommend

Price

Bed was lumpy

The breakfast was amazing, so much choice! 😁, The room was spotlessly clean and tidy, and the bathroom lovely and clean too. Also loved the fact there were two fans in the wardrobe for if you get too hot and a trouser press as well. The reception area is lovely with plenty of seating to chill near the bar, and the garden outside is beautiful to sit out in on a sunny day.

Got a free room upgrade on arrival. Nice room, very clean and lovely comfy bed.

Slightly out of the city and twenty minute walk in

The staff was really nice and the food was real food. It's on a quiet street with not much traffic. It felt safe.

The furniture were old and not in a great condition.

Everything was brilliant.Hotel food staff would like to take this hotel everywhere I go 😁

Nothing everything was perfect .Superb hotel 👌

Good location breakfast was delicious& staff are extremely friendly & helpful

Room was extremely small, the bed was uncomfortable

Location good.Breakfast acceptable.Decor in lounge are pretty

Restaurant closed. Small double room was very small.No toiletries

Superb breakfast, parking on site, very friendly and helpful staff. Walkable to town centre but very close to a bus stop. Evening meal available.

Nothing.

Cosy and welcoming. Very helpful staff. Nice room. Easy to find parking within 50 m of the hotel.

Could feel the springs in the the mattress in my back. Still an OK bed, though. Toilet wouldn’t flush all the toilet paper = each time you used it more an more paper would be left in the bowl.

location

better shower

The breakfast was amazing keep up the good work best service

The staff make this hotel, we will definitely be back again, they make you feel so welcome. It was our wedding anniversary and they made us feel so special.Every member of staff made us feel welcome.

Breakfast lovely, staff helpful and friendly. Lovely place.

N/A

The hotel is within walking distance of Chester City Centre and the bus stop for Chester Zoo. The room was clean and spacious and the showers etc worked well. The four poster bed was very comfortable. Breakfast was more than adequate in quantity and quality - we especially liked the scrambled egg and smoked salmon. The coffee was excellent. This is a friendly, family run hotel and the service was excellent. The price was reasonable. We would certainly recommend to others and stay there again ourselves.

Due to fire regulations, one of the doors on the way to our room opened in a way that my partner, who is visually impaired, found challenging. However, the proprietress was most understanding and helpful and showed her a way to our room which avoided this issue. The siting of the offending door and how it opened are mandated by fire regulations and so are not the hotel's fault. But the hotel went the extra mile to overcome an issue not of their making to our satisfaction.