Localisation

Commodities. Old and dirty room, even after change the room

Location and hospitality

Aside from my many complaints about Sea Palace Hotel, the location is perfect. I think this is why this place still exists. It is perhaps the nicest place in Mumbai, and many locals told us it is in one of the most expensive parts of Mumbai. There are many nice cafes and restaurants around, and one can walk to the Taj Hotel and the Gateway of India.

Besides the kind server in the restaurant, the service here was horrible. Our flight arrived to Mumbai at 1am, which we had told the hotel before we arrived. They were unkind when we arrived, and grumbled when they had to unlock the gate for us. We had to wait around 10 minutes for the check in concierge to show up at the desk and check us in. Additionally, at one point we brought food from a take out down the street. The tables outside were empty, nobody was using them. They told us that we couldn't eat out meal there. I think this is unacceptable. Understandable if people were eating there, but there wasn't. I did not appreciate this. Finally, when we tried to leave on our last night, we had to catch a 6am train. The guard wouldn't open the gate for us to leave, even though we had already paid the night before. Apparently they have bad communication within their team and do not let each other know when guests have already paid for their stay. Because of this, we almost missed out Uber, which was waiting outside to bring us to the train station. I would not stay here again, even though the location is great.

The breakfast was good, usually with a western option. The room was a decent size but a little sparse. The aircon worked well and the hotel is close to everything. The staff were all very friendly and helpful, especially the porters and doormen. the reception guy could however do with a little bit of charisma

The housekeeping was hit and miss, depending on the cricket on TV

Room size is extremely small - just enough to place 2 beds. Though we asked for double bed we got 2 separate beds and which were not comfortable. The AC was too noisy. Bathroom hose wasn't working. Reception was very slow and in spite of completing all formalities and payment we were disturbed again for the same. Though location of the hotel is good its very badly maintained - not recommended.

The location is very good and the roof top bar is pretty good value for location, but the music is played way too loud

I stayed in a sea facing room which was very tired and claustrophobic. In general the hotel just feels like it needs some serious TLC.

The location & roof top restaurant The guys downstairs in the cafe & security. The staff are lovely 😍 & very friendly. You couldn't find fault with them.

It's getting pretty tierd & run down since out visit before covid. New bed linen and furniture needed in the rooms. It's not what you'd expect.

LOCATION AND THE BREAKFAST SERVED WAS VERY GOOD

THE ROOM SIZE AND THE AC WAS NOT WORKING