The staff was very courteous and accommodating. Due a recent surgery using a tub shower was not possible and the staff was happy to upgrade the room to a standing shower at no cost. Also, each time room service cleaned the room they left us some yummy snacks. (Image included)

Nothing.

The break fast was a local menue. Most of food were local style.

The location is the best for Mumbai …you step out of the hotel and you are on Marine Drive… location can’t get any better 😃

The hotel exteriors could be done up .. looks a tad old .

Breakfast good but not much variety

Solid breakfast, plenty of options.

There was a cockroach in one of the rooms. Beds could be slightly larger.

Staff were very friendly a d courteous and professional

Nothing

The staff were good. The room are well equiped, spacious , comfortable bed ,hot water available. The dinner buffet ia simply amazing

The humidity in the hotel. You can smell it at the entrance and feel it in the room. It wasn't pleasant for my sinus.

friendly professional staff. good location.

Check-in : The team was warm and addressed us by name, which was surprising. Checknin was less than 2 minutes, and we were alloted our room. Restaurants: Both restaurants served great food, I especially loved the continental cuisine. Chef has tge original recipes and food was outstanding. Housekeeping: Spot on, professional and attentive staff, clean and meticulous. Hospitality: From the Managers to the service staff, all made us so comfortable and were very accommodative to our requirements. I truly enjoyed the stay and will certainly return in the future.

There was nothing to not like.

An excellent spread of choices; and if you wanted something that was not available, they are quick to accommodate your requests (within reason). The Front Office Manager Mr. Dipen Sharma was very kind & helpful, not just during check-in, but also during the rest of the days we were there, and we certainly enjoyed our chats even though they were shorts Hats off also to Mr. John Dsouza at Society Bar (lobby level), Mr. John is a wonderful man and we quite enjoyed our conversations with him. His detail to service is exceptional.

located right in front of marine drive

The best location, walking distance to marine drive, good restaurants, shopping, not crowded area.

Liked everything about this hotel.

prime location

Air Quality

Lovely boutique property built in 1939 but completely updated. Good central location.

Restaurant was expensive and not particularly good. Breakfast was tasty and generous.

the ambience and the structure

N/A