Stunning views of Mount Fuji. Very nice staff who could not be more helpful or friendly. You just have to the Japanese hot plate dinner. It was wonderful. There’s a free shuttle bus to and from Kawaguichico Station and the bus station at Fuji-Q Highlands.

Obviously it’s being renovated at the moment but the hotel were very clear to let me know before my visit.

服務、早餐、溫泉.

整建工程擋了景觀.

お部屋が広くて良かった

お部屋の換気扇が作動してくれなかった？ただ音が小さくて気づかなかっただけなのか…？

酒店服务很好，四心级酒店的待遇。比较幸运的是我去的那几天还没有搭架子到9楼，我完全躺在屋里欣赏了富士山。阳台是开放的，非常美！即使封了阳台，这里的住宿条件和服务也是非常值得，富士山就在眼前，几乎住在了山脚下，可以出门看。

关于那个温泉费，我理解为用就收费，不用不收费。实际住几天就收几天费用，前两天浪费了，没有使用。

Position Excellent views of Fuji Shuttle bus Breakfast package Free upgrade

Nothing

They got us in with short notice.

Terrible pillows and beds. Also you can’t eat in their restaurant for any meal unless you have prior reservations.

Good breakfast

Staff is really helpful with Chinese speaking. Room is big and clean with new renovation. Balcony can view mountain Fuji directly. Worth to stay.

Spacious room with an amazing view from the balcony and the windows. There were a lot of other people staying in the hotel, but the insulation was good enough that we didn't hear them. The hotel shuttle service was great, but be careful to check the times of service, the staff were also able to order a taxi for us.

We were very jet lagged and would like to have eaten in the hotel restaurant, but the staff told us it was full and didn't offer any alternative suggestions.

I like the size of the room

It would be nice if hotel staff could tell us about the dinner course so we can have free options to add more or something else

Nice view of Mount Fuji from balcony.

View from room & Breakfast was good.

Very expensive dinner, room prices a little high

This is an incredibly comfortable hotel with an amazing view of Mt Fuji. There is a shuttle bus you can call from the station to come and pick you up after 3 and it runs every 30 minutes 8am-11am and 3pm- 10pm (check times with the hotel). I recommend using this service as it is quite a way from the main town, about 15-20 minutes walk. I would also recommend booking for dinner and breakfast. Dinner is a traditional Kaiseki Japanese meal which is superb and breakfast is hearty. There isn’t really anything around the hotel to go for a meal The onsen is fabulous after a hectic day. The hotel staff are superb and very helpful.

Can see Mt Fuji from balcony

Limited food at hotel

Clean, comfortable and roomy. We were there for Ultra Trail Mt Fuji and the hotel was very well located.

Amazing views, loved the onsen, hotel shuttle is great and the staff are lovely - would recommend!!

Big room

Far away from the station, hotel doesn't store the luggage once guest checked out.

Everything is excellent. Nice room and good breakfast. All staff are nice and friendly.

No.

room is spacious

far from station, must call to book the shuttle first or it won’t let you get in the shuttle

Mt Fuji view. spacious room and beds

none

everything

nothing

Staff were really nice Amazing view of fujisan Lift is so fast Late check out time

Turned AC off but seems to still pump hot air - always hot Carpet in main hallway a little smelly