Everything is perfect!

Nothing

L’amabilité du personnel. La chambre très fonctionnelle. La navette qui relie l’hôtel à différents endroits. La possibilité de privatiser un onsen.

Rien… hélas il a plu donc pas de possibilité de voir Fujisan de la chambre

Beautiful and big onsen. The room view to Mount Fuji is completely spectacular. Located next to a Fuji Q highland with lots of roller coasters. Super fun park. Also, the hotel offers a free shuttle to different destinations around the area included lake Kawaguchiko.

all ok

The onsen on the property was nice. Rooms were very well appointed and the service at breakfast was good with a wide selection of food. Easy launch pad to the Mt Fuji area.

Nothing.

very big room with an exceptional view, a big bathtub and plenty of space, comfortable bed, kind staff

Staff where well mannered and nice

אהבנו הכל, ובמיוחד את המיטות הנוחות, המיקום, הנוף המהמם וארוחת הבוקר המצוינת.

שום דבר

วิวสวยมากๆ ห้องพักสะดวกสบาย ที่จอดรถฟรี ห้องอาหารเช้าวิวดีมาก-อาหารเช้าอร่อย

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全てにおいて、よかった。

なし

Clean, comfortable, great onsen!

There was no gym for my teenager boys

Everything about this hotel was exceptional. The room beautifully merged 'Japandi' aesthetics, a blend of Japanese and Western styles. This is, by far, my favorite hotel in Japan. Although the staff didn't speak English, their efforts to assist were commendable and appreciated. The hospitality was warm and welcoming. The Onsen attached to the hotel is the best I experienced during my entire trip in Japan. The view of Mt. Fuji on my last day from the window was unforgettable. I will definitely return

The location is ideal if you have a car, as it reduces reliance on shuttles, trains, or buses.

This place is amazing it was connected to a onsen and it was amazing the amusement park was just around the corner and it was so fun to go to a little expensive but it was so worth it the rooms was amazing I have a vey of mt fuji and I had the clearest view of it defiantly will be back on my next visit.

A vista do restaurante

Quarto pequeno

Best value for money as it was so well priced considering what you get. What you get is a five star hotel in an exceptional landscape and the price so low compared to something in the city centre of Tokyo

Everything. The view is out of this world. They have a steam room shower and a massage chair in the room. The bed massive and comfortable and the whole hotel and facility’s are top level

Breakfast buffet and the view

I had to make the beds for my family on arrival. At the high price and standard of this hotel I was surprised guests had to do it themselves. We paid for breakfast to be included but were charged extra for our 3 children and told they're not included which was not indicated anywhere when booking.

Proximité immédiate avec la gare de bus qui nous dépose à l'entrée du parc Fuji-Q Highland. Accès anticipé dans le parc (9h30 au lieu de 10h lors de notre séjour) en présentant le papier de l'hotel. Accès direct à l'hotel depuis le magasin à l'entrée du parc. Garde de bagages, déposés directement dans notre chambre. Supérettes devant l'hotel et magasin de souvenirs dans l'hotel. Accès gratuit par les couloirs, au complexe de Onsen grand et agréable. Notre chambre donnait sur le parc et nous avons aussi pu monter dans les étages pour admirer une super vue du Mont Fuji. Il y a aussi des navettes gratuites de l'hôtel qui peuvent vous déposer vers le lac Kawaguchiko

Rien, tout était parfait. Je pourrais suggérer un service de location de vélos pour pouvoir aller facilement dans la ville et vers le lac notamment.

Right next to Fuji-Q Park. Convenient for staying the whole day and night at the park. Also, you get 15 minutes' priority into the park before the public. They also provide a free shuttle to tour the Fujiyoshida area. And they have Fujiyama onsen that is right next to the hotel. Small fee for that to be included with your stay. Great for the whole family!

Location, rooms and the amazing views

Very clean and nice bathrooms. Great location if your taking the bus from Shinjuku. Terminal is just outside

We liked the room #352 that we stayed in. Breakfast buffet was very good.

We didn’t like the initial room on 2nd floor that was assigned to which looked nothing like the picture; however the hotel staff was very helpful in finding us a new room that met our expectations.

Staff, breakfast, the view from our window of Mt Fuji and facilities including free use of the onsen. Highly recommended!

Nothing

The room right faced the Fuji mountain. The view is fabulous. The room almost includes everything, the spa, the breakfast and access to the park and museum, and the bus stop. The best choice ever.

N/A

Brown stains on the carpet Dirty lift carpet Extremely busy buffet

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Views from my room was amazing. I stayed here 3 nights and 2 of the days Mt Fuji was not visible at all but it was nice to be able to check from my window. The room is big and spacious and the staff were very helpful. The staff members went out of their way to organise private transport for me and gave me suggestions on where to visit. The hotel has a really nice spa and onsen facility. I caught the bus from Tokyo and the bus stop was right outside the hotel. I got to the hotel early (around 11am) and surprisingly they had the room ready for me and let me check in early. There is a shuttle bus that takes you to the town as well.

Overall it was a nice stay but the location is a bit far from everything else. The shuttle bus to the town ends early so if you are having dinner in town then its hard to get back to the hotel. I had to wait for taxi every night. The room I stayed at was a a bit dusty and you could tell that it had not been used for a while.