夕飯が美味しかった。河口湖が見える部屋で眺望が良かった。近くにコンビニもあり便利。

部屋の入り口が狭すぎた。部屋の内側に扉が開くため、扉を避けて回り込まないと靴を脱げなかった。

Odeur épouvantable dans les sanitaires de la chambre. Vue horrible sur un mur . Pour un hotel donnant sur le lac et près du Mont Fuji - pas top ! J’ai demandé à changer, on m’a donné une belle chambre propre avec vue sur le lac pour 2 nuits en me précisant bien que je devais réintégrer ma 1ere chambre la dernière nuit. J’ai supplié qu’on me laisse l’autre mais rien n’y a fait. On m’a téléphoné pour me dire de descendre ma clé à 10h le 2e jour pour réintégrer l’autre car l’odeur était “arrangée”(à coup de désodorisant). Du coup, séjour pas très reposant. J’ai la désagréable impression qu’on est moins bien servi quand on est une femme ,seule ,étrangère et réservant par Booking.com. À méditer!

Great location across from Lake Kowaguchiko. I had booked a traditional room and was lucky enough to have it facing Mt Fuji. Private onsen in the hotel for those that don’t wish to use the public ones also located in the hotel. Staff are all extremely hospitable

the lake view was amazing, we love the japanese room and breakfast, onsen is good, staff was attentive and helpful.

nothing

This was our treat stay while we were travelling in Japan. It is a traditional Ryokan offering half board accommodation with a lovely onsen and typical breakfast and dinner. It's a short stroll from the train station, with a stunning view of Mt Fuji from the top floor as well as lakeside location. Most staff had a good grasp of English, and were very helpful if they didn't understand or if we had questions. They also offer a private onsen option, and this worked for us as we didn't need to worry about our tattoos. We had such a relaxing time here and would come back in a heartbeat

Great location. LOVED the private onsen.

You can't really eat there without purchasing a prix fixe menu, which wasn't a great option for me as a vegetarian. The room was VERY COLD. We froze. The bed situation was not very comfortable.

It’s fairly new compared to most of the Japanese style hotels I have been to.

The lift was a little slow, so waiting time was pretty long. However we could take the stairs. I preferred having the Japanese meal in our room, but I understand why it was done in the restaurant due to the number of courses, and the smell. All in all, there isn’t any major problem with our stay.

位置很方便

泡湯的地方較小

Friendly staffs Pick up and drop off shuttle service to train station The meal is ok with the room rate, but it will be nice to have add-on option

The entire hotel is a bit run down No Mt. fuji view from public hot springs Limited mt. Fuji view from the roof

- Lage direkt am Kawaguchiko See - geräumiges Zimmer - Abendessen typisch japanisch mit mehreren Gängen - Shuttle zum Bahnhof - 2 öffentliche Onsen, sowie die Möglichkeit einen privaten Onsen zu buchen mit Blick über den See - Preis-Leistungsverhältnis sehr gut

- ein extra Handtuch für den Onsen wäre schön gewesen

The breakfast was a spread! It comes with 6 side dishes, 1 miso soup, 1 main dish and rice. The banquet hall oversee the beautiful view of the lake. Excellent location - easy access to many attractions around Fujikawaguchiko, ~10-15 mins drive away to most attractions. Free car parking is located directly opposite the hotel.

The hot spring isn't authentic & the public bath area is pretty small.

Wo soll ich anfangen? Die riesigen, mit Goodies gespickten Zimmer bzw. Wohnungen. Die zwei Onsen. Die Terrasse mit Fuji-Blick. Der freundliche Service. Die tolle Lage. Das Frühstück ein Erlebnis für sich. Wer authentisches Japan erleben möchte, da sollte ja mindestens eine Nacht verbringen.

Die Zimmer wirken leicht verwohnt

Extremely nice location and the rooms have been really clean. The view and the open air private onsen have been the best!

清潔感があり、駐車場も無料で目の前にありました。客室まではスタッフさんが案内してくれて、室内の説明までしてくれました！お風呂も快適でした！部屋にシャワーもあったので、面倒な方はシャワーで済ませることが出来ます(シャンプー等も備え付けです)。帰りには、小さなお土産を貰えます！ローソンが近くにあるので便利です！

特になし。

The Location was great,just one step away from bus stop. The staff were helpful and friendly,good command in English. The public bath were nice.

None

It was nice to stay in a traditional setting, the private onsen was lovely

Breakfast is a set menu, so maybe make the hotel aware if you have any dietary requirements. I’m vegetarian so the kitchen staff had to improvise!

Free car park

Food is not delicious especially the dinner. It takes us 1 hour 40 minutes to have all the food served and the food is cold .

Beautiful lake view

Dinner

It would be better if the hotel can response to enquiry quicker.

The hotel has a wonderful view of the lake. Onsen are very nice too.

The service and cleanliness

Nothing at all

Location and decent staff. May be private Onsen for an additional charge.

Long list…. shady rooms.M. Misleading pictures by booking.com. Its a dated hotel which needs refurbishment. Tiny toilets, not up to Japanese hotel standards at all. No iron in the room.. overpriced hotel

Stayed in a Japanese room with a private open air bath. It was a beautiful and large room, ideal for a couple or small family. The bed was comfortable and AC worked perfectly through the humid and hot rainy season. The open air bath was beautiful, luxurious and had a gorgeous view of the lake. I was very pleased and comfortable. I went on a weekday and was able to reserve a last minute dinner (kaiseki ryori) for the next day, which was delicious, plentiful and filling. Excellent stay, I would recommend to everyone!

Nothing. Maybe the mosquitos, but no one can help that. Haha.

Location is excellent for taking ropeway and boat, but a little bit far for waking to Kawaguchiko station. The meals are excellent, only bad of flour and oil to make the tempura. Staff are friendy and helpful.

I stayed for two days, they didn't clean up every day !

it was very clean and very traditional

everything was fine

private outdoor tub/shower

older property, needs some refurbishment