Clean, great location, big and comfortable room, free parking.

Air conditioning was loud!

it’s in downtown

that I selected a king size bed and when I go there it was a full size they told me that booking had it classified incorrectly

Giant rooms! Everything is sparkling clean. Location is just in the city center.

Nothing

Great service. Rooms are spacious with comfortable beds. Buffet breakfast is not included but available with a wide variety of food, from heavy stews to fruits and pastries. Room cleaning happened every day and it was spotless, they even arranged our shoes nicely. Pool is rather small but perfect, towels were provided at receptions. Location is great, close to few squares and surrounded by restaurants, boutiques and cafes.

Nothing

When you enter the hotel, we loved the nice smell. The room is really big and we had also a small fridge, cutlery, sink, microwave, kettle, complimentary water and a coffee starter set. The bed is quite big and very comfortable as well as the pillows. Once we met the cleaning lady who was extremely sweet, nice and careful. They cleaned our room daily. The wifi is with a good speed. The pool is small but nice to enjoy around on a warm day. We could also leave our luggage for a couple of hours before we leave Merida.

When you open the door for the bathroom, there is not much space. I thought the location is a bit more central and less confusing to find but in general it is pretty good. The furniture can be updated a bit. The fitness didn't have that many machines, sadly. Due to construction work, the parking wasn't accessible so they had to drive our car to it but at least there was available parking.

Great location, very close to many attractions in the Center of Merida. The bellboys are very helpful and proactive.

The AC is very noisy. It is old equipment, hard to control the temperature. The staff at the reception are not very helpful or accommodating. On the other side the bell boys were great.

Good locatio

Need a fridge in the room so we can have cold water or drinks in the room

All of the staff were excellent,

Everything! The Staff is a Team of Angels. And I loved my room. The location is at the center of everything. You'll find yourself booking additional nights and wanting to stay longer. I needed to book a stay very quickly due to a previous booking (a house with a pool near the Continental car-maintenance shop) which was not only a scam, but a non-refundable booking. This Hotel was a Godsend and the best pick. Hotel Gamma had a beautiful, comfortable room available for me that didn't have loud people or couples deep in Marvin Gaye moments. The hot water never wavered and I slept very well. Wonderful, wonderful, wonderful!!

Only one thing: Sulfur smell in the mornings, but it goes away by noon. That's all.

I booked an extra night. You probably will too. *smiles* I'd recommend this hotel to friends, family, and you! It's really in a great location and you most likely won't need a taxi to get around. Everything is right there.

We’ve stayed there several times and never disappointed. Check in was fast, room clean and comfortable. We’re close walking distance to where we wanted to go. Staff was friendly and helpful. The restaurant is excellent. We’ll be back soon 😊

Wish we could have stayed longer

Rooms are good size, beds comfortable (except pillows). Nice touch with a coffee maker in the room. Very friendly and helpful staff.

The floors in the showers are extremely slippery, and the need for a shower mat is urgent. However a new surface would be recommendable. Pillows made out of solid concrete, so towels folded replaced those.

The bed was huge and super comfortable

The counter / lavatory is really low

Clean. Regular cleaning of the rooms every day

Restaurant close by 3pm

Great location in the centre of town, only 15 minutes walk from the ADO bus station as well. Rooms a good size and swimming pool was great for cooling off from the Yucatan heat. Reception staff ordered us a taxi for our early flight which was greatly appreciated.

Rooms a bit dated, though didn’t bother us. Standard large hotel so no homely feel (again didn’t bother us).

Great location and comfortable room

No complaints

It is in the center of Merida but just a few blocks away from the main square so very quiet at night, very accommodating staff, definitely recommend it for a brief stay in Merida.

spacious rooms,, close to town square, excellent breakfast

I asked per email for one of the rooms with balcony where I can open the door at night. I have chronic bronchitis and I would be coughing all night if I had to sleep with air condition. When I got there, they had one of these rooms, like always I am there!!