We stayed during the British Masters. Staff exceptionally helpful and friendly, we had a free upgrade to our room. Hotel bars were excellent. Lovely setting, parking was no issue, room very clean and comfortable.

Breakfast was very good

The hotel is beautiful, the perfect stay for the golf tournament. It was a busy couple of days, so we didn't get to experience the spa or afternoon tea, so we will save that for next time as both look lovely. The staff couldn't be more friendly or helpful. Breakfast has everything you need and the meal in the evening is delicious. We opted for the buffet both evenings and wasn't disappointed.

In hindsight, I would have upgraded our room to a view over the course. Our room overlooked buildings, and we had noisy extract fans, and as it was very warm, we had the windows open.

Room clean Meals were good with attentive staff

No air con and a poor fan

Good location

No lifts to the rooms

ambience was lovely. i will definately stay again

not much of a buzz around the bar .. however it was sunday night..

The room was clean, with the exception of the smell. The facilities are excellent at the resort.

I was in room 2422. This had several downsides. The sink in the bathroom was broken and flooded the whole apartment drench my change of clothes. The room smelt of cigarette smoke, so I had to open the window which wasn't a problem until the staff setting up the buggies for the day (at approx. 7am) were shouting and generally noisy. A really unpleasant experience overall. Also, the bar staff we ridiculously slow and not very attentive (in the Barbrazon bar), it wasn't even busy but drinks were taking 10 minutes or so, just to order. They staff were young and were just interested in chatting to one another rather than paying attention to the customers.

The staff were exceptional and personal. The majority of the staff were quite young and other places I’ve stayed have meant that the staff thus didn’t understand the needs of the elder generation, but this was the opposite, their attention to detail outweighed everything!