Superbe hacienda pleine de charme Chambre spacieuse et dans son jus Restaurant très bon (petit déjeuner et dîner) Excellent massage

L’insonorisation dans les chambres n’est pas très bonne

The staff was amazing. Super friendly and great service.

Restaurant and breakfast were perfects. With nice view on the garden and the swimming pool Location very calm. It is a place full of serenity. The room was really big with all things. Staff very nice and helpful (babybed)

the service at the pool is too slow and the swimming pool could be cleaned more often (lots of leaves) It is pity that the cenote was closed

Our room was fabulous, the grounds were gorgeous, the pool was brilliant and the food was excellent and very reasonably priced. We all had spa treatments which were pleasant but overpriced.

The spa treatments were overpriced and there was a lot of waiting around to check in, check out, and get into the spa. We actually had to alter our intended spa treatments because the therapists were nowhere to be found at the scheduled time.

Overall, the property is very beautiful and we liked that it's a bit remote (which is important to know for your stay...it's about an hour drive to Merida). The pool was beautiful and the breakfast was very nice.

On our final night, we were woken up around midnight by a loud noise outside of our room. My husband went to see what it was and they were power washing outside of our room. I have no idea why they needed to do this in the middle of the night, especially at a five-star property and directly outside of guests' rooms. When it hadn't stopped by 12:30, we called the front desk and were told it would be 10 more minutes. When it didn't stop after 10 minutes, we called and were told it would be 20 more minutes. The woman at the desk was totally unconcerned and didn't apologize for the work being done. It finally stopped after 1:00 am. We had to wake up at 5:30 to drive back to Cancun (nearly 5 hours) and we were both exhausted when we finally woke up. I reported this to management and received an email saying they were sorry, but nothing further was done to make up for the disturbance, nor did they explain why they would do this so late at night. We were left with a bad taste in our mouths and will not return to the hotel. There was also a scorpion in our room one morning when we returned from breakfast. I understand you are in the countryside and this can happen, but guests should be on the lookout.

Never had hot water even though I complained about it. Also they intended to charge me an extra 50 dollars amount plus tax daily for an extra bed for the room I paid for 3 adults. I had to convince them and show them my printed reservation that the room said in Booking it was for 3 adults and that the extra bed was included.

Comfortable bed, gorgeous swimming pool, adorable staff, choice of food in the restaurant, impressive parc, good location to visit the area.

Communications issues (few people speak English). Price regarding the quality.

stunning place. it has history all over it. super friendly staff and delcious food.

unfortunately the cenote was closed for construction work.