staff courteousness, approach to major places, location, indianness

SPA & healthclub, breakfast menu for indians, some hotel policies for guests, washroom not great

There is almost nothing to like on this hotel. The only positive was a spacious room, which was a higher category.

This was a forced choice, cause all hotels in Tashkent were sold out during international events in the city. The biggest problem is HVAC system which might endanger your health. Every morning we felt our nose and throat sandpapered. We rushed out as soon as we could and got back as late as we could. I would not survive in this hotel more than three nights. Still experience health problems, as well as my colleagues who suffered severe allergy reaction and had to buy medicals. This hotel is old and poorly maintained. The staff is young, untrained and non-responsive. We asked for a bottle of wine, were promised to be contacted by room service and nothing happened. We asked for repair a bath, were promised and nobody came to help. Instead we were contacted and visited by engineering because of water leakage in some room below. Every time the staff on reception controlled we are guests and did it in a respect-less manner. Given the 180+ EUR charge we had to pay the experience was hilarious.

Clean property and beautiful surroundings

Staff at reception just run behind money rather than creating customer experience. When you have an international hotel chain please make sure you have english speaking staff. People were struggling to communicate. Horrible hotel. Much better to stay in Hampton by Hilton in Tashkent

Unfortunately it does not meet 4/5 star hotel standards. Despite being more expensive than the other hotels in same region it's standards are significantly lower. Furthermore hotel rooms definitely need some renovation.

Crew was helpful breakfast was good,

Air consitioner not works, minibar empty, merhaba when i leave room all electric even refrigerator close :), bathroom smeels bad, half of TV chanels not activate most TV chanels was local chanel but Hotel is international soo international chanels should be aktive irish pub food posibilities limited

Very polite and efficient staff. Breakfast is great. Serves nice Indian food. View is great from the odd numbered rooms including the snow capped mountains.

They could add a Chinese menu.

multilanguage team. Quick support of the staff. Nice variety of choices at the breakfaast.

none

No MASTER CARD payment accepted . Reception representative was not having any information It took 30 min to get bill I was late re as chef at airport Requested for vegetarian breakfast food but received non vagetarian packed food

Friendly, helpful staff. Room was comfortable, breakfast was basic. Standard business travel hotel.

It's not a tourist hotel. it's in a dead neighborhood, not bustling. You can't walk everywhere . You need a car. And English was a problem for drivers, but they tried their best.

1) old-fashioned soviet hotel requiring renovation 2) 2 of 3 rooms checked by us were smoky 3) we had no towels in the room 4) disgusting air flavouring on the first floor at the entrance

Breakfast

Mattress in the room, Wifi issues Billing issues Delay in checkout