The complex is beautiful and very safe, you can find a small store 2 minutes away and a mall 10 minutes away on foot. The train station is also 5 minutes away, and the old center is about 15-20 minutes away. Everything looked according to the pictures, we had a pleasant stay.

Close proximity to the main train /bus station which has great connection to the airport, as well as only 15 min walk to the old town. You can walk through the train station which is connected to a shopping centre with all chain food and clothing brands. Just outside the estate there is a nice coffee place "Blossom" serving amazing breakfasts. We arrived very late so picking up the keys was going to be a challenge. However, it wasn't, locked box is just outside the estate, I have been given a code via text message and found the named envelope easily. In the apartment there is loads of space. The terrace area is almost as big as a whole apartment, which I can imagine is very useful in the summer. Very big bathroom with walk in shower that can easily fit two people.

There is quite small TV, however, we did not really use it. It's more for reference rather than a complaint. Also the sofa in the living area was not very comfortable, but we have been told that new one has been ordered. Some fixtures like a washing machine connection were visible.

Good location, clean, has all the amenities and paid underground parking with an elevator to the floor.

Poor coordination by staff, ignoring messages.

It has everything for 2 people. Mini supermarket and nice cafe for breakfast are 5 min walk

1 set of keys

Very clean apartment... I come at night (after midnight), they left me the keys in the safe... I didn't have problems to get the keys and find the apartment, security in the yard helped me... Communication with them was ok....

Great location about 10 minutes from the main station and another 10 minutes from the wonderful old town Beds for 2 night were more than adequate and the it was spotlessly clean

The appartments are conveniently located. The staff is very helpful. We will definitely be back and I will recommend the place to my friends.

Location close to the center, , kitchen, place for the parking.

Could be climatisation and washing machine.

very posh and clean

handover keys

cleaning / no internet

The location is perfect. Everything you must see in Krakow's old town was walking distance away from the apartment. Facilities were clean, modern and well maintained, but I cannot understand how all of these things were provided without WiFi if booking .com listing/descriptions said that it was promised.

Prior to reaching the apartment, we received a call from the host Monica, Sun and Snow, to confirm our arrival time and to let us know where we would be able to find our keys and instructions to their facility. Interestingly enough, while the call was conducted in English, the instructions themselves were actually written solely in Polish. This made settling in automatically incredibly difficult, whether it was looking for our parking spot or accessing and navigating the apartment itself. Furthermore, we were met with another surprise upon entering: there was no WiFi available in our suite contrary to what the listings and descriptions had promised. In total, we likely spent 30 minutes looking for a way to access the internet thinking we were missing something because of the aforementioned instruction sheet being written in a language we could not read (we couldn't contact Sun and Snow at this time since we arrived past their work hours on Saturday, and would need to wait until Monday). Monday morning I came to Sun and Snow office to see representative, Monika, who showed up one and a half hours late to work, she ended up informing us there were no WiFi services in our facility and it was simply misinformation on behalf of Booking.com. Since I travelled for work to Poland, I had to find some place with WiFi. In this situation, it made my trip and experience with Sum and Snow facility awful. I had to miss almost the whole work day and had to urgently check out one day earlier than paid for.

- it was a 2-bedroom apartment no 48 at Rakowicka 20B: spacious and comfortable, easy and convenient access from underground garage by an elevator (parking space just next to it) - parking space included in the price - large bathroom and living with kitchen - the apartment is in a closed area so safe, with playground and small grocery store nearby

- ground floor apartment so a bit dark for someone who likes to have plenty of sun (but it didn't get hot during these summer days :-) - cleaning could have been done better: tableware was not very clean, some spiderwebs around the apartment - despite the fact that free wifi WAS INCLUDED in the offer - I checked in the booking confirmation (contrary to what I was told by the agency), we couldn't have internet connection (the owner apparently doesn't pay invoices regularly so the connection is cut)

Excellent place to stay at, thank you!

Perfect. No complaints at all

No worries