Personnel très accueillant, hôtel très bien localisé.

La chambre au Rez de chaussée… qui était presque un -1. On était en contre bas par rapport à la rue, donc pas de lumière naturelle (du tout) et pas de possibilité d’ouvrir les fenêtres.

Excellent location, everything walking distance. Staff was friendly and gave us a lot of nice recommendations!

The staff is amazing. Everyone was incredibly nice and seemed to really care that we had a nice stay. They set up our cab to our next destination and gave us recommendations for places to eat. We also loved the location. You can walk to anything you need within ten minutes or less. And we enjoyed sitting on our balcony and people watching.

The room was very dark. The lights were so dim, you might as well have left them off. Street noise was also really loud at night. The hotel is near a lot of bars and restaurants and nightlife. People who need it completely quiet to sleep will either need to bring earplugs or stay elsewhere.

Beautiful colonial building in the heart of old San Juan, perfectly preserved and very tastefully decorated. The staff and receptionist were incredibly helpful in offering suggestions for dinner or excursions and even moved me to a bigger room

Location was central to the activities we planned.

I booked two rooms French Balcony. One room was okay, the other was horrible. Room was cramped, dark, little natural light, you could hear the music upstairs at the bar. Balcony opened up to an ally of some sort. No view, just looking at a wall. The room that was just okay, the ceiling was falling apart in the bathroom, the shower looked nothing like the pics, the iron leaked water all over my clothes. I called for a new iron and the receptionist asked if I could wait an hour until some staff member arrived to work. It was about 7:30 am and our tour started at 9:00 am. I said absolutely not. The hair dryer was filthy. For the price I paid neither room was worth it. They offered no discount a a stated they didn’t have anything else’s comparable to what I purchased available. Definitely won’t ever stay here again.

Decanter was wonderful. Great staff. Beautiful room, comfy and clean. Perfect location. We will return.

Not a think we didn’t like.

Cant control the A/C, needed to call front desk everytime. A/C sound was loud all the time, needed earplugs. Dirty hairs all over the shower when we arrived. Very unconfortable pillows..

The hotel was very good. However, There was an issue with our reservation and they could only honor the first night of our stay. so we had to be sent to a different hotel after one night, but the staff at Decanter did an excellent job of taking care of us, moved our luggage for us etc…and were super kind and caring, especially the manager lady! I would stay here again for sure, mostly due to their excellent customer service.

The AC was noisy