Loved that the place was associated with the Luna Volcan Spa and that I was able to use it even on my checkout day in the afternoon. I appreciated that they had a breakfast at the spa as well as at in the city.

Didn't look at the pictures close enough to know that there wasn't an actual window to outside just one internal to the hallway which depending on the other guests it can get loud in the middle of the night because of drunk neighbors coming in or you can hear noise from the one room over. Also with no outside air, the room can get hot. Also turned out that the bathroom though private was a seperate room and key and that could have been added to the booking.com listing as I was told when I got there.

Great location for a great stay.

Beautiful hotel, modern rooms, super comfy bed and good location. Great parking space nearby, cheap and safe. The bathrooms were really great, and one of our balconies had a good view of the mountains. This hotel would have been perfect if it wasn’t for the noise.

There is loud construction noise from another hotel nearby that starts at 7am - and lasts all day. If you’re tired from a tour don’t even think about relaxing and taking a nap - it is impossible. Additionally, 15 minutes after we checked out we received a text message from a young lady who asked us to come back and pay $28 for a missing robe - suggesting that there WERE 2 robes in the room, and now there is 1 - so we must have stolen it. Wow! They did not ask us if we had seen the robe, or if there were two robes in the room, they just accused us of stealing a robe! What had actually happened is that Cristina, who checked us in and is very professional, saw that my sister-in-law was solo on this journey, Cristina removed the 2nd robe out of her room at check-in. The cleaning staff didn't bother to check in with anyone or inventory their robes prior to accusing us of stealing. We had to drive back to explain IN PERSON what happened. Even with the explanation from the manager Cristina with us all there in person, the cleaning staff was not backing down. My sister-in-law didn’t even use the robe. I just went from liking this hotel to NOT. If you do stay here, make sure you take photos of the robes and towels inventory when you check in. We feel so unfortunate about this incident since the hotel was nice otherwise. We are hardworking professionals, and we travel the world for business and pleasure. This has never happened to us before. We are not guests desperate to steal hotel property. I really can’t think of anything good to say because that whole accusation of stealing a robe just turned me off. They should hire a more professional staff, with some sort of hospitality skills, like Cristina. We appreciated Cristina so much - very nice and friendly - without her we would never consider staying here again.

You get a free breakfast voucher for the nearby cafe with was so good! It does get busy in the morning, so arrive at early to get a seat at the cafe! I loved the location, close to the center and all of the bars, restaurants and shops were nearby. Love the room, the shower, the balcony and the shared kitchen and balcony. The staff was also very helpful and lovely! Felt very safe in this hotel.

the staff are very nice and helpful，breakfast is very good. they upgrade me one night . room are perfect

the room i book is a little bitter small

The location is really good just a few miutesd walk to the centre but nice and quiet very relaxing with great views. Love to hear the sound of the river.

There was not anything I did not like I loved it all

Right in the centre of Baños everything at walking distance and no noise in the evening when you want some rest. Perfect little place to stay for a week or so.

We had a second room because we extended our stay last minute and in the second room there wasn't a smart tv, so no Netflix or other apps weren't available.

Great hotel, comfortable bed, and awesome location in Banos! Close to everything. The breakfast was down the block and delicious. Awesome perk that you have access to Luna Volcan pools with a stay at Casa del Bacon! Highly recommend for a stay in Banos.

Shower was warm, could have been hotter but overall great water pressure