The service is top notch

nothing really

The amenities were good - restaurants, spa, etc everything. We also loved the snorkeling tour.

We would like to see the beach cleaned/raked every morning if possible.

Facilities, friendly Team , location

Breakfast service could be more efficient.

Very good level of service, wonderful buffet, nice private beach, pool party, dinners outside, spa... Everything was good.... after this hotel we stayed couple night in MOvenpick., hotel nearby.. No comments, the worst service i had in Asia, staff couldn't speak english.. Managers could't organize even small events...

A bit overpriced may be, but in comparison with nearby hotels, you get the best for its price.

다양한 수영장과 다양한 식당, 넓은 프라이빗 해변과 여유있는 썬배드가 좋았습니다.

소음 문제로 방을 2번 변경했는데요. 첫번째 방은 옆방과 연결되어있어서 옆방 기침소리 슬리퍼소리 캔따는 소리 모두 들릴정도였고, 두번째방은 발전기 시설 근처라서 천장이 웅웅 거리는 비행기 엔진 소리가 났습니다. 세번째 방은 조용했지만 새벽 7시부터 닭 울음 소리를 직접적으로 들어야 하는 위치입니다. 전반적으로 묵었던 3개 방 모두 소음문제가 있었고, 이부분은 개선되어야 합니다.

Listen the photos don’t do it justice. The place is behind anything I expected. It’s the great staff that are so welcoming that help this amazing hotel.

That other people know about it. I don’t want this hotel secret to get out!

It was an outstanding experience - the staff, service and facilities were first rate. It’s an excellent venue and the quality of the food was exceptional.

The only fault would be the price of the wine and food in the restaurants. Granted, it’s a five start hotel and you expect to pay a premium, but I do think the markup on the wine was excessive .

Beach was beautiful, staff were helpful and polite and breakfast was great. The pools were nice but very warm (which could be a pro or con depending on what you want!) Big thanks to Jewels for helping set up our lovely engagement!

A few big problems. We got engaged during our stay, which was wonderful but the hotel did nothing to make this a memorable experience. Our first room was ok but it was VERY bright and was woken by a rooster every morning. The lights didn’t work and the fan would turn on and off randomly. The night we got engaged, the lights weren’t working so we had to get maintenance up at night to fix it. Damper on our engagement night. After the engagement, we didn’t receive an apology about the issues with the room or even a congratulations. We then had to ask ask for a room change which was accepted and the second room was better but still not perfect. The blinds don’t cover the whole window so it’s still extremely bright from about 5am (bring eye masks). We then asked for a late check out, and while the room was available, late check was only available at a hefty cost. The shuttle busses were at odd timings, nothing around lunch or dinner time so had to pay for transfers most days. All in all, for what’s meant to be one of the most special trips of our lives, the hotel did nothing to make us feel special at all. Everything came at a cost. We didn’t even receive a free congratulations drink after spending a large of money at our engagement dinner. Definitely NOT 5 star hotel standards. Not sure why this is classed as 5 star, I would say it’s 4 star at most.