Nada mas al llegar, a las 01:00 a.m, nos informaron que había un error, que el culpable era booking, y que no había habitación ni camas en ningún lugar del hotel para nosotros. Estamos hablando de Benidorm el 15 de agosto, imagínense lo que fue la situación. No se hicieron cargo de absolutamente nada.

Nada mas al llegar, a las 01:00 a.m, nos informaron que había un error, que el culpable era booking, y que no había habitación ni camas en ningún lugar del hotel para nosotros. Estamos hablando de Benidorm el 15 de agosto, imagínense lo que fue la situación. No se hicieron cargo de absolutamente nada.

Location

Noise.

Nothing, the Hotel should be shut down quite frankly,

The staff were rude, incompetent, unhelpful and are running a scam to take deposits off holiday makers. They claimed a bed had a broken slat. The bed in question hadn’t been used and the room the bed was in, not even entered as my room mates checked into another hotel after the disgraceful behaviour of the reception staff upon check in. The receptionist booked our group into the wrong rooms, then blamed me, we had already checked in online but I was told that meant nothing and it was a waste of time! The receptionist raised her voice and shouted this at me as the first thing she said to me. She then said she refused to fix this issue and we will need to come back at 4 because she is going to the gym?? The worst customer service I have ever experienced. At check out another receptionist laughed as she told numerous people that they had a broke a bed, there were 5 other groups checking out at the same time and she waits until the transfer bus arrives and then tells you that you are being charged so that you don’t have time to question it. Literally laughing at people as she did it, never been so shocked by someone’s behaviour at a hotel in my life. We have filed numerous complaints against this hotel and I recommend cutting all ties before you guys are associated with this hotel. The lift is also a death trap and when it closes the doors they do not re open if someone walks in, a girls arm was stuck in the door and she had to go up 8 floors like that.

Everything

Nothing

The vibe was great, along with the staff

Nothing

Staff excellent, place is absolutely crackers!

N/A

Staff

Loud at night time

it’s a party hotel for parties

food is not good smell of toilets through out hotel music at out side pool pool party like sweat box no air only certain amount of drinks included reception woman not very friendly not told time of booking that it’s 50pp staying per deposit rooms not cleaned daily