Lovely hotel and staff, however when we checked in were given a room without balcony it had a damp feeling and fridge not on and no mini bar in fridge. We advised the room was not acceptable and after some time and discussion we were moved to a room that was lovely. The problem was this was all around midnight after a long flight and I believe should not have happened, this is only complaint. All the food was amazing and breakfast drinks were delightful as was breakfast. Evening entertainment was wonderful as was the food and spa was a lovely treat.

The food was great, visited both the nyaga coma and cafe kigwa restaurants and the food was great at both. The safari cats show at the nyaga choma restaurant was the highlight of my stay.

The rooms are way too dated for my liking. They could do with a much needed refresh

Good and environment

we called to arrange for a taxi and they said yes but no one show in the airport also staff does not responed to ur expectations

we called to arrange for a taxi and they said yes but no one show in the airport also staff does not responed to ur expectations

The crew is very helpful, the room is good, and the view is excellent

worst swimming pool I have ever seen , and food and drinks are too much expensive

wonderful facilities and restaurants. Magnificent garden and pool settings.

in this day and age and in a city like Nairobi, there is no excuse for such poor internet.

green

Everything is commercialize. Extra payment of $10 per day to use gym facilities. You have to buy expensive drinks to sit near the pool area or to see cat dance. Food is expensive inside the hotel.

Amazing swimming pool area, staff and choice of restaurants. The Japanese restaurant had fantastic food. Beautiful gardens. Great traditional dancing entertainment in the evening from 9pm. Will definitely come back - also for a day visit.

Considering the price, breakfast should have been included. Also the mattress were quite hard and the beds and pillows were not the most comfortable. For the price, better quality would be better.

The grounds are amazing and gorgeous.

The rooms were dirty. The facilities including the gym, rooms very outdated, looks like a 1960’s classic that’s not suitable for the current times. I had to move 3 different times as the rooms had some equipment not working; the 1st room 808 was dirty with a fly dead in the curtains, room 559 fan wasn’t working, 904 the room’s fan was too noisy. the security guy i encountered was very rude. $200 per night for the place was way over priced. I wouldn’t stay there again even if it’s for free. The manager on duty was diligent to try to fix my complaints, but she couldn’t fix outdated facilities; thanks for the free breakfast which should have come with the price take of $200…

Beautiful garden and rooms

Breakfast offer was limited, especially for the price you pay Room service was either slow or would forgot the order

The grounds were beautiful!

We were quoted 600 KES per person for breakfast and charged 3200 KES per person. The price of a simple continental breakfast seem very high compared to already high restaurant prices.

Very nice hotel + friendly staff! The wifi fast + effective when connected. The rooms are neat + clean and there are a few options for dining. I will most certainly stay there again.

The wifi is not available everywhere. The gym equipment is okay, but not great. There is no clear distinction between meal/breakfast plans when booking, so I accidentally booked a room without breakfast included and the breakfast is quite expensive if having to pay each morning.

Room service was perfect, though abit late!

On 2 occasions, someone tried opening the door from outside! When I went to check, they said that from their end, the room appeared unoccupied!

The staff are good and friendly The breakfast was comprehensive The ambiance was breathtaking Clean rooms and beddings

The floor made some noises the wood needs repair.. Microwave should be put in the rooms. The room menu should be fleshed abit ..

We went here because it said there was an outdoor jaquousi/hot tub but it was empty. It also said we would have a big personal tub but it was the normal size