Location

Overpriced, unclean kitchen , filthy sofa. No space once 13 of us sat round table . uncomfortable beds and pillows. Dirty stained carpets . Dead bugs and spiders everywhere. No storage in most bedrooms . Only one decent shower in the damp basement. No lounge area , misleading photos

The limited information regarding where we were allowed to access areas of the grounds. No sitting room no TV. No tea towels in kitchen. All minor issues but need addressing.

Broken rotten windows and mould in Bathrooms. Games room wasnt very clean. carpet wasn’t clean enough. There is spiders nest in few rooms. when we been there we’ve seen scaffolding all around the property. That was not mentioned when we booked the property. No breakfast provided on first day. When we asked for breakfast he brings breakfast in the afternoon times with 12 eggs for 16 people, Milk & 1 bread, when we all were outside. The service was very poor.

I booked Brook Hall for my husbands 30th birthday with a group of friends for 1 night, Edward's house is absolutely beautiful and we all enjoyed our stay. There was very good communication from Edward and any information I needed was given with quick responses. The outside "party room" was perfect for what we needed, I was able to send some friends earlier to decorate and set up which wasn't a problem, no issues with music being played and kitchen was perfect for what we needed to cook for our party. Plenty of parking room and outdoor space. The fire pit (all wood was provided for us) and hot tub was very nice and the house is just beautiful. Thank you for letting us stay in your beautiful home Edward and for making my husbands birthday one not to be forgotten! I would 100% recommend Brook Hall.

Was not told that the house would be shared with family. Asked to be quiet at 5pm after being there for 1 hour Email stated quiet time was after 11pm however was told has to be quiet at 10pm