The location was very nice. The initial impression was fantastic with all the wood finish. The AC was going as soon as we got in was a nice touch. The rooms were spacious and the duel bathrooms was good for the 6 people we were traveling with.

The bath had tape on the window ledge as if it was damaged or they were in the middle of refinishing it. The wood and the tiling in the downstairs bath had black spots. If there as secure way of getting the passcode so that we do not have to go to once location and than travel to the final location to the apartment would be nice, but not necessary. The washer and dryer were difficult even though half of the group was native Japanese Nationals. I am not so it's hard for me to give details.

it’s organised, clean and comfortable. The house is a nice walk to the Kyoto main station.

rooms are big enough Equipment in the room are new Umbrellas are enough

Customer service didn’t respond me questions. I’ve already waited for two days

great ambiance . great location. comfortable. quiet

cannot turn out bed room light from bed

The location was just far enough from the crowds and noise but close enough to the Kyoto Station to walk everywhere, which was ideal. The house is traditional with all the modern amenities. We enjoyed drip coffee every morning, and it felt very comfortable with the nice zen garden for a view. You check in at a separate location, which was very conveniently located near the Kyoto Station, and they deliver your luggage to the home if you check in early. This was great for us since we decided to explore the city.

The shower/tub was completely separate from the rest of the bathrooms. We made it work for a family of 6, and once we figured out the hot water situation from the information binder, things went smoother.

The staff were very friendly and quick to rectify any issues. The house was clean and comfortable and easily fit 8 of us. Near everything you could possibly need in Kyoto.

The laundry machine takes a very long time to dry and instructions for use were a bit unclear. No blind in the shower window so the main room could look into the shower if the paper shades are open.

traditional yet with all the modern amenities. a luxurious stay in a very easy and accessible location. wish we had stayed longer!

nothing

The check-in was an easy process. The staff were very helpful. Location was wonderful. Easy walk everywhere. Excellent house. Love it.

There wasn't anything I didn't like.