The staff was very friendly and welcomed us. They put so much effort, we felt well treated. We loved the food so much, it was the best and premium food! They even took care of our allergies!

Attentive and friendly staff from point of arrival to check-in. Enjoyed the onsen water which felt silky smooth, read that it was a 9.7 pH alkaline. Nice walk along the river where the hotel is situated.

We stayed 4 nights but it didn’t seem that the tatami floor was vacuumed or cleaned during our stay there. The cubicle in the ladies changing room was not clean. For the dining room we were allocated for the 8 meals, it was difficult to get service at times.

The lobby is spacious, there is a footbath, the rooftop onsen and outdoor onsen are spectacular, superb service, the breakfast and dinner were so delicious, rooms were super comfortable with amazing view of the rivers, location is amazing and finally the hotel has shuttle service to the Star village which. In conclusion, just perfect.

My friend felt the Futon could be a little more thicker but i had no issues.

Good staff altitude and service

Room a bit small Price a bit high Meals not very attractive