De locatie was perfect Alhamdulilah

كل شي جميل و مميز و خاص الموضف عبدالعزيز الزهراني خير من يمثل الفندق

الأثاث بحاجه إلى اعاده نظر خاصه التلفاز

L'emplacement était très proche de l'entrée 79( pour les gens qui font la omra). Personnel du nettoyage au top.

On a demandé un couteau pour la cuisine mais on nous a précisé qu'il faut payer pour ça c'est une honte pour un hôtel pareil et surtout le prix qu'on a payé. L'espace réservé aux enfants n'était pas gratuit. tout est payant dans cet hotel... Le restaurant du petit dejeuner pour y accéder c'est une galère...prendre l'ascenseur ensuite sortir vers une terrasse et tourner à droite puis à gauche puis à droite puis à gauche ... bref un labyrinthe...

Its location

the breakfast and dinner was always on point. the state are always making us happy.

nothing

قربه من الحرم

اثاثه قديم و الغرف صغيره

لا شي يذكر مثير للاعجاب سوى الموقع

رائحة الغرفة .. وعند ابلاغ الاستقبال اجب قائلا افتح اانافذة

Clean property, professional staff.

Rooms are not quite sound isolated. I imagined a partial view at Haram would be more panoramic, from the 12th floor, only the area around the Haram and outer walls can be seen. Not sure if upper floors have a better view.

Location is excellent and even the reception staff (lady) were excellent during the check in. Again location is great and very convenient.

Spoke to the reception manager on phone to discuss late checkout options and he came across quite rude and arrogant rather than being polite and friendly which was a put off. (We happily paid the price for late checkout which we did at 8PM). The shower facilities could be a bit more clean plus the hot water was boiling hot and is a concern if you have small kids as it was instant when you turn the temperature on the tap. Plus the room we were in had a small coffee table which was a hazard and nearly all in the family members banged their foot on it plus it was so heavy that we couldn't even shift it to one corner. That table really needs to get replaced. Room number 31118 Tower 3.

الموقع جيد و حجزي بدون افطار

All good

none

Location is perfect. Very close to Haram. Take tower 2 if possible, thats the closest to king abdul aziz gate. I took a family suite with partial haram view. The access to room has stairs which was the lowest point of the trip and hence the rating of 7

Stairs to room was unexpected. Left a sour taste especially when travelling with parents. Size of the room is small compared to other similarly priced and similarly located places

Near Haram Excellent service Very helpful staff Surrounded with shops

You have to order a taxi ( extra fee) or walk a long distance to reach the main road to find a taxi

الفندق جدا قريب من ساحة الحرم وخصوصا لما عرفونا موظفين الفندق على البوابه الي تطلعك على الحرم مباشرة..جدا كانت عمليه ومريحة واللفت سريع ومش مزحوم . علما يوجد بوابه منفصله لكل برج وكلهم ينزلون على ساحة الحرم. الاستقبال كان جدا رائع والموظفين جدا متعاونين.

دقة نظافة الغرفة والمرافق...

Close to Haram

Rooms are not equipped with up to date outlets with usb and usbc. Also don’t have outlets that use multi facet plugs.

Excellent Location and decent view of haram

Better toiletries needed , more towel 1 for each guest

الموقع

دفعت لثلاث ليال ولم اقييم سوى ليلتين ولم يتم اعادة المبلغ

قربه من الحرم الغرف واسعة ونظافتها

الاسنسيرات مزدحمة ويصعب الحصول عليها خصوصا في اوقات الصلاة كروت دخول الغرف لا تعمل بشكل جيد

Best Location Near Haram ... very easy Excess

Location is number 1 then the friendly staff, then cleanliness

Property itself is good but the prices is high price

The property was near the haram and the staff was very good. The guy on the reception MuhammadHalwan and the room service guy jahangir were good i have talked to these two during my stay.

The security staff (red pants) have really bad attitude. We were already in the parking in front of the reception but they did not let us down. We had to go out and drop our luggage off on the road with kids. That was not very pleasant.

قربه من الحرم

كل شي ما عاد الموقع

Location Separate sink in the room where the job for warming food or cooking

As we were n a family room - there was stairs going up to the room; It’s difficult to go up stairs with big heavy suitcases.

Location

Reception behaviour

Location

Reception behaviour especially the manager

everything

nothing

I like everything, the staff were very kind, specially Mr. Akram Maghrabi, he was very helpful, respectful, and kind man.

Location is extremely comfortable

Elevators are very slow