Location of the property was handy for Bristol and good connection to Gloucester

There was a strange smell of damp across the hotel. First bedroom allocated on ground floor with an external access door not good for lone female travellers. No hot water in the room, all room furnishings and tv dated.

Spacious communal areas. Nice menu.

Breakfast seemed to have been cooked for some time.

Room very comfortable Dinner & breakfast excellent, food nice & hot & fresh Love the ability to walk the dogs & have a ground floor room for ease of access All the staff were lovely & very helpful Would certainly stay again

It was quite noisy but was expected as there was a wedding party. The main problem with the noise were people letting their room doors slam shut whatever the time. Plus a guest opposite my room was unable to get into her room as her ?partner had locked the door & she was hammering & shouting for over 20-25 minutes for him to presumably wake up & let her in (his name was Nick, don't know her's), this was at almost midnight

Nice quiet location in the country, not a busy city.

Shower was very temperamental.

Lovely hotel in an amazing setting, with loads of open space to run our dog. The staff were friendly and professional.

Comfortable bed- quiet ambience.

Curtain falling in the room, TV control weak- problem either with battery or antenna. Breakfast absurdly expensive

Cheap, convenient and friendly staff with a comfortable bed.

The toilet did not flush well. Not the best shower. The sofas in the room looked like they needed a good clean.

Friendly and helpful staff. Quiet location and comfortable. Lovely grounds.

Spacious bedroom, comfortable bed. Quiet countryside. Cheerful, helpful staff.

1. The room key refused to work and the room was felt like a 100+ metre hike from the reception desk. It turned out there was a known problem within room and its electronic door lock but nobody thought to warn us when the key was programmed and issued. (Room number: 308 ). 2. Only when you stand in the bath to take a shower do you notice a small notice telling you that a non-slip mat is available on request from Reception - again a very long hike away and if course you need to get dressed first, and then undressed again. Why not ask the guest at the time of check- in. 3. Lack of any brush (or anything else) in the bathroom to clean the WC pan. This seems to be a growing fashion in UK hotels and is to be deplored, at least when the room is not booked only for single occupancy!

Vert warm welcome, easy check-in, room nice and tidy and good breakfast

Staff training in making cocktails

Location was lovely and the peace and quiet.

How the hotel is ranked a 4 star I do not know. Very basic room, dated. First room given to us had the curtains falling off wall, lots of damage, old furniture and stains on carpet, dirty, absolutely horrible.

The Main hotel is a beautiful building set in lovely grounds and the location was perfect for the family party I attended at a nearby rugby club. Breakfast was good- plenary of choice and good quality food.

The rooms are tired and in need of updating. There was no hot water which we mentioned when we checked out and the staff admitted to knowing about but we were not informed or compensated! The room was hot- no aircon or fan.

The breakfast was adequate . The cedar tree beside the car park is magnificent

The bedrooms need air conditioning. Poor wall pictures are worse than having nothing. Musak in public rooms are reminiscent of a supermarket.

The welcoming and pleasant staff and that it's dog friendly. The breakfast was nice and plenty of it.

The rooms were a little bit dated I'm probably a bit biased as I'm a decorator and they are past their best,. The house at the entrance to the hotel have 2 huge dogs which terrified my wife and dog. ( these won't bother you unless you walk past their gates). This is nothing that the hotel can control.

Nice big room with direct access to the grounds unfortunately didn’t stop raining so couldn’t make the most of the grounds

Boiler broke on the first night so no hot water

Everything was wonderful and it was such a beautiful location

We had to string together our electrical cord for my sister and me to both use our c-pap machines.

The grounds and external building are lovely.

Keycards didn’t work at any point, room wasn’t made up on arrival nor was it clean. Food in the restaurant in the evening wasn’t edible.

When we arrived we were welcomed with a warm smile from Frankie. She was able to assist us with the checkin and directed us to our room. We were made aware of all the facilities and were offered breakfast.

I was unable to pay cash for a drink at the bar. I am not sure whether this was normal.

The hotel was a very nice location, the staff very friendly and very good price.

The twin room we were in had no bedside tables or reading lamps, which meant we had to improvise with a chair and a luggage rack and use the light on our phones for reading. I would have thought these items were pretty standard contents of a hotel room.