Location was great. Breakfast was great

We did not get the room we requested

Breakfast is served at a Cafe around the corner from the hotel. The breakfast was very good. The hotel is located just steps away from Calle Conde. The staff was extremely friendly and helpful.

The room furniture needs to be cleaned or replaced. Some of the sofas had visible stains.

The ladies at the front desk & cleaning ladies are super nice & helpful. The breakfast included at the sister restaurant was hearty and a nice addition. I got to talk to the owner & he seemed chill & takes pride in his establishment.

The two bedroom apartment was really spacious, beds were big and comfortable and good hot water in the shower.

The kitchen was not well-equipped to cook for a family of four. There were barely any utensils, crockery or pots and pans.

Price & Location

Dirty sheets. 0 hot water.

The manager was friendly & quick to respond to issues. The receptionists were friendly & patient. The housekeepers were friendly, helpful & constantly cleaning. My room was spacious, clean & comfortable. The hotel is centrally located with an elevator, fan, ac & cable tv. I would return.

I didn't like the orientation of the room originally assigned to me. My quirkiness. But fortunately the nice receptionist was patient and let me see other available rooms. I was happy with the one i finally chose. The room had an odor to it. But was ok after I got air freshener & aired it out. A night of serious rain caused a leak in the room's ceiling. It was tended to by the night crew and stopped when the rain subsided. I needed to constantly adjust the toilet tank chain for it to fill up properly. My shower & sink water had stopped running for a few hours. Housekeeping & management came by immediately & the water was soon restored. When the water returned it was cold. And I thought it was a hotel issue. but after i turned a valve in the bathroom, the hot water returned. The hotel shows potential, and with a little bit of maintenance & upkeep, Roma could be a top accommodation in the area. My stay was great after the nuances minimized & i figured out a few work arounds.

Location, close to business, restaurants, stores

My room was clean upon arrival, but not even the bed was made and the towels weren't change in 3 days

Location

Hot water was a hit or miss and sheets were not always clean to the eye.