Nice view, a quiet place to relax

1. We’ve been locked outside the balcony, the door stuck and the handler was broken, it tools us 20 mins to get in by ourselves. The room attendant called the maintenance department to fix it. We want to change a room, they rejected and wasted our time waiting for them saw the wood door. After they said it ok and left, the door is still bad, so we had to call them back and try to fix again. We were very tired, so we proposed changing a room again and they still cannot arrange it. The room attendant kept saying 5 minutes but is waste more half an hour to fix it. After the door is ok, they left without cleaning, so it was a mess in the balcony 2. We ordered a pizza that night, but after the door been fixed, the pizza went cold, so in the morning we asked for warm up. 30mins after they collected the pizza I called and asked, they said 5 mins. Then another 10 mins went by, i called again, they said they need 10 mins more to get us a new one. this period, we urged several times, Finally it took 90 mins to get the hot pizza 3 there are beach boy around the beach, it scared us, we cannot enjoy the beach at night 4. Far from the galle fort, not convenient for hanging around at the fort.

Beautiful large hotel with great pools and rooms. Spotlessly clean and nothing too much trouble for the staff. Special mention to the pool lifeguard who came to let us know that turtles were feeding at the beach. Very special moment!

The hotel restaurant was one of the best we stayed in out of seven hotels. The waiters were exceptionally attentive the food was excellent

The hotel appears to be a little ‘ tired’ and would benefit from some TLC

We had booked the hotel as soon as we saw the display picture of the hotel as we were blown away. The hotel didn’t let us down from its visuals. It was a lovely stay with various facilities. Loved the dinner and breakfast buffet. The food waa very good. The staff were very fast to their service despite the business. Loved the pool and the dedication of the pool staff to keep it clean and well mainted.

Great location, style of room, sea view from balcony, architecture, large pool and gardens

Needs renovatiin everywhere, breakfast quality is not so good, A la carte, not much choice, main road behind spa wing building is quite noisy

excellent food

this place is paradise! by far the best place in Galle! the facilities are amazing top quality! everyone is friendly and will help you in anything you need. this is a 5 star hotel

everything was really good

The staff was so slow for everything. The spa was not good. The food also was pretty bad. Way overpriced and not a 5 star at all. More like a 3 stars.

incredible design, built into the rock! staff are incredible and the food amazing. and the restaurant prices are very reasonable and alcohol very good price. Would 100 percent recommend 😀

nothing

it was part of. Bawa tour. The building is well maintained. The room we stayed was Chinese themed suit. It was big enough and space for 3 nights stay and very comfortable.

Over all, the staff was very friendly and nice, but the service was slow side. Even it says the pools are open from 8am, it wasn’t ready.

The staff are so lovely very helpful the rooms are very clean and a big size the beds are so comfortable fantastic location the sea view was amazing great size pool and warm.

There is nothing not to like about this hotel it’s truly beautiful 😍

Everything! Lovely location and facilities. Pool, beach & spa were amazing. Staff were exceptionally attentive.

Nothing. It was perfect for us.

Room and environment

Price n tax high

location and staff- specially Imasha at the front desk was exceptionally helpful.

Liked everything about jetwing hotels! Every trip I mostly book Jetwing hotels because of their cleanliness, great facilities, friendly and efficient staff, great food and also because they give importance to sustainability and the true essence of Sri Lanka!

Love the design and location. Rooms beautiful, huge comfy beds. Fabulous pools. Great choice of food Smily, pleasant staff.

It’s not great for sea swimming. Rocky and strong tides, but the fab pool makes up for this.

very spatious rooms with a beautiful view and like in all jetwing hotels a very unique architecture. the hotel complex is huge and situated next to the see with a lovely beach and a nice garden with pool. What I really liked was, that there were not as many russian tourists like at other places and beaches around! thx for that!

the service was quite slow. We expected better and more professionel service for that price. Like in most hotel chains the staff seemed to be pretty unmotivated.

choice of pools, large rooms, well equipped and really lovely staff

lizards and insects on paths of an evening