very good for families with baby/toddler.

maybe it’s good idea put more option for baby food, not all the babies eat fries and pasta, we ask for a vegetables for lunch and there’s no option.

Spacious rooms. Location is great. Beach is wonderful. Good restaurants nearby.

Amazing rooms and facilities in the room, Good enough territory and pool area, Fantastically close to the beach, The sea there is just stunning, Very friendly personnel especially receptionist women willing to help with my personal issues,

The beach equipment was not included in the price (15€), Quite far from the city center (6km)

Super beach!

Never again

Too noisy

Very good location, on the beach with beautiful gardens and kids facilities, pools and playground. The breakfast was very good with a large variety of food. The staff was very kind and helpful. I highly recommend this place.

The room cleaning still can be improved and the hotel is a bit outdated. The wifi doesn’t work all the time.

Breakfast was good

We requested for a sea facing room and got confirmation that our request will be taken care of but we did not get a sea facibg room. On asking receptionist said that they did notbhave any rooms available. Then why confirm to our request.

the beach and location to beach is outstanding. swimming pool excellent variety for kids with different abilities. the staff are super friendly. from the receptionist team through to the bar and restaurant team. Erick in restaurant was great! the bay of alcudia and play de muro is really fantastic.

maybe rooms a bit tight in size and aircon was not very well controlled and could do with modernising. food at restaurants was decent but a bit predictable. I recommend a few things for restaurant. set up couple of more toasters for the bread at breakfast to avoid queues. put signage at egg and crepe area to creat two queues one for each as customer kept having to reminded. as then it would actually be less busy as rather than one long queue they are really actually two shorts queues with hardly any wait. parking not too bad. it can be a challenge. the entertainment is ok but a bit “package tour”

The location of the resort was amazing with direct access to the beach and all playa de muro shops & restaurants walkable. The staff was absolutely amazing - The manager at the hotel Mr. Guiem Mestre was an excellent host who went out of his way to make our stay comfortable. Gigi who ran the kids club was superb. She planned new activities every day and our 6-year-old preferred spending time with her all day rather than enjoying the world outside. We were also given a courtesy room to cater to our late evening flights out of Mallorca. Overall a memorable visit and would love to come back here again. Thanks Gupotel team.

Nothing

proximity to beach: 2 min walk.. But we did not know that beach is dirty, water full of seaweed, water smells and in evenings the entire beach is packed with mosquitos. Every visitor of the hotel was running to close by store to by antimosquito spray.

Hotel is overrated. Don’t buy it. would barely rate it for 3 stars. hotel is old and dirty, food is very cheap and does not have enough of variety, loaded with cheap sugar, bread, margarine. Pools are muddy and crowded.

Nice spot, close to a very nice beach and nice pool area. Good for kids. Very clean and calm.

We didn’t get the room, we booked. It was smaller, but it was still okay. The extra bed wasn’t that comfortable and it was a bit unstable. Loud music almost every night at the neighbor hotel, so we couldn’t enjoy the balcony.

Todo en general

The smell in the room plus the air con Was not working as is supposed to

The cleaning

pool, breakfast , dinner buffet , access to beautiful beach. Friendly and helpful staff. Great for families with kids younger children. Mine 5 and 4 never got bored, could spend hours playing on the beach and sea with just floats and bucket and spade.

general decor could do with a little bit modernisation. but that’s not to say things were breaking, not at all, everything was fine, just reminded me of a late 90s decor.