員工非常專業，有問必答

無

位置离高岛屋那条商业街步行街600米，离鸭川河就隔开一条街，窗外能看到山上的清水寺，价钱又不贵

再多张床垫就美了

The location

We were a family of 3 adults planning a 5 day stay in Kyoto. We had booked the room at this property based on their claim that it was suitable for 3 adults. In reality it was a small room with enough floor space for the 3 futons and no space for our luggage (3 suitcases , haversacks) and footwear). Moreover there was no space to hang our jackets, keep our clothes nor were there any chairs. The only option was to lie /sit down on the floor or stand uncomfortably in the middle of a congested room. We asked the reception staff for a larger room and were told that this was the largest room. It was obviously not possible for us to continue our stay in such cramped lodging and we decided to change hotels. We also spoke to the Booking.com staff who were quite helpful. This hotel unfortunately was not willing to cancel our reservation and insisted on charging 80% of room rent for day 2 and 50% for days 2&3. We are therefore unjustly forced to pay the property a significant amount for them dishonestly misrepresenting the size of the room. I hope the money can be recovered and that we are not required to bear this unreasonable loss since it’s tantamount to us paying >CHF 800 for a single nights stay in an uncomfortable room. This property needs to be held accountable and asked to reimburse the amount

We liked the location. The availability of smoking rooms was great. Overall most staff was nice. The fact that there is coffee, vending machines and laundry in basement was great. Also, great to have a cafe right in the building.

The beds were on the floor, this was not evident from pictures on Booking. You should make this more obvious. But they were comfortable. The room size is too small, but managable. There can be more places to hang things. As beds on the floor, one needs more tables or hanging space to put things onto. Some staff (a lady) were very nice and helpful, one lady esp helped us book cabs. One male staff was totally unhelpful.

畳みなのが珍しくてよかった

布団を敷くのが面倒だった

Nice staff, comfy (and relatively large) room, great location.

Weak wifi.

Very friendly staff.

Very close to the main attraction area. Walkable, convenient.