The location were amazingly beautiful, private, and secluded. We walked into a freshly clean place. My kids enjoyed bunking in the living. Overall a very nice unit. Thank you we will definitely try to get the unit with the actual see views.

I've sent a message on Booking.com requesting the forms that we have to complete in order to access the property in advance because we had to attend a funeral before driving through to Knysna. I also mentioned that we would arrive before 19h00 on the day. No response from the agent. The forms were sent to me at 13h30 by Linda on the very day that we had a funeral and still have to travel. I only realised that the forms were sent when we stopped at the entrance of the estate, and the security guard asked if nothing was sent to me by the agent. It took us half an hour to get to our actual unit, which could have been just 3 minutes. The moral of the story is that Linda should communicate better to prevent bad experiences like this.

The room was clean and the bed was very comfortable.

The listing is very misleading. Please be careful when booking that you book the ‘suite’ in order to make use of all facilities and views listed. We were expecting a pool, ocean view, braai and full kitchen. Instead we were in the studio behind the apartment which has none of the above. There is a door from within the studio that leads to the apartment which had guests in it as well making it feel unsafe and as though you were staying with people you don’t know. The ‘kitchenette’ listed to be in the studio is not fully equipped and would not be suitable to make your own meal should you wish to. Furthermore, the signal on the property is extremely poor and the wifi connection was weak making it very difficult to do any work or stay in contact. An alarm had gone off at 3.30am. This continued until 4am. When we tried to contact Linda to report the problem, but the phone was put down in our ear.. overall not at all what we were expecting. Please also be very aware of the location of Pezula when using Apple or Google maps. It is not pinned where the actual estate is, but rather in a very dangerous township. We had to get a police escort out as we were surrounded and had no way of leaving. When searching for the location, search for “Pezula Championship Course” or “Pezula Hotel Spa”. This will guide you safely to the destination. DO NOT type in “Pezula Gold Club and Championship Course”. Note from the photos uploaded, the pink rectangle is where the studio is. The apartment is in front of it with the pool, braai, ocean view etc.

Very clean, comfortable well equiped, beautiful accomodation with stunning view. The security officers were very friendly and helpful at the security entrance.Information regarding TV, Wifi, restaurants and other was clear & available.

Nothing

I went on a business trip for 2 weeks and visited some of the most beautiful places during my trip. Knysna was my last stop and was suppose to be the highlight of my stay....but alas! Firstly, the photos on the website is very misleading! Yes, it was not sea facing, but I didn't travel all that way just to stay in someones back yard. Believe me, the photos taken of the unit is nothing like the actual unit. Secondly and worst of all is the chemical smell in the place. As I entered, my breath was knocked away by the smell. I immediately opened all the windows and doors, but after 30mins I realised that the smell was not going to leave. I then tried calling the agent multiple times, but could not reach her. My chest started closing up and I knew I would not be able to stay there. I then climbed in my car and drove to No8 Dassau road where forms are left to book into Pezula - I met there with a Mike earlier when I collected forms. He was not there and I called him on his phone to ask whether he knows how I can get hold of Linda, the agent. He said he will try as well. I then went back to the unit and decided to book out as I could not get hold of her and it was dark and I had to find alternative accommodation. I then called around and drove for about an hour before I found something else. Only after I found alternative accommodation, she called me and said she could have found something else for me....but if only she answered her phone it would have been great!!! But she just replied that her phone was on charge. Worst client service and worst agent ever!!! She proceeded to keep on messaging me to state her side and to deflect taking responsibility. I doubt whether she actually climbed in the car and smelled the place. And I doubt whether she is a person that would admit that it was not habitable - she deflects taking responsibility! I eventually had to block her on my phone. She ruined my first experience in Knysna!

Everything was great, self catering facilities of the accommodation was great enough equipment to cook or braai. The location is so peaceful. Next time I'll be booking the 2 bedroom with Seaview unit. Luckily we could view this unit as it was vacant during our stay. The Housekeeping Lady was extremely warm and welcoming and explained the facilities in the room well. One tip, documents that need to be completed prior to arrival don't always push through via booking.com so best to make contact with the host to get documents sent directly to you.

Everything was great.

The way i was treated at the gate was not like a guest. They mail me documents to my fone at the gate to fill out where i do not had a printer to print it.. it was terrible. I had to stand for an hour outside the gate.

The Cleanless of the room.

The hot water was not hot.

The whole Estate was beautiful and the beautiful sea viw