Big room

The heater for the room was small. Cold room. The heated pool wasnt very heated. The layout of the whole place was unusual.

Room is good.enough space

Need to improve buffet.Less items there.Lack of fruits.

Cleanliness and the breakfast was good

Room service is horrible, facilities poor, responsiveness poor, attitude of some of the staff is very disappointing

The staff was amazing and really friendly. Had a good stay in the hotel. All the rooms were great with heaters and cleanly and very spacious too. Breakfast and Dinner buffets had many choices while Lunch had comparatively less. Overall, it was a very good. Highly recommended for the price point.

Well there were almost none which I didn't like.

Restaurant no space, overcrowded not refilling items

interior and location

Overall, it was a very clean property. Roms were big, clean, and had a vice nice view of mountains and the Gregory Lake. Beds and pillows were comfortable. Washrooms were clean, big and had all necessary amenities with separate shower area. Pool and Gym were also good. Reception lobby and surrounding were also quite decorated. Had a wonderful time at the hotel.

The breakfast menu was very limited. Corridors and rooms need some more decoration. The gym had no mirror inside.

rooms are clean but the facilities aren’t that great

I booked with full board and the food wasn’t great

Hot water pool food

the location ..

the staff is very friendly.. particularly Milroy ….

One of the best hotels in Nuwara Eliya city . My family had a great stay at Araliya Red. We had a warm welcome and comfortable check in. This is a newly built hotel with all star class amenities. It has a beautiful indoor hot water pool and two viewpoints to enjoy the views of the area. Rooms are luxury spacious and have all facilities. Staff is professional and friendly. Food is delicious and have a good variety. Definitely can recommend for anyone who seeks a cozy stay at Nuwara Eliya city

very clean and very big rooms

nothing

Hotel was good

Food - limited options and kids didn't have options

location , cleanliness

time taking for order food/coffee taking too much time even after reminders, No help when needed due to extreme cold/heaters not work or not enough , no doctor facility , fail to call a doctor at own cost , room service staff not efficient and friendly

The heated swimming pool, dinner and breakfast spread, room heater

Hotel can be centrally heated for more comfort. Room floors need to be carpeted as the floors were too cold. Had to struggle to get universal adapter. Room slippers not provided. Staff told its out of stock

Talk abiut forst impressions. We can to the Araliya red and were greeted with a smile. We were asked to sit down on the comfy couches and were immediately given a small cup and saucer with an amazing warm soup to drink to help us warm up. The food at the hotel was fantastic. It was focussed on a sri Lankan menu and the spread was more than enough. We took the half board which provided us with breakfast and dinner. I recommend this option especially with kids. The staff was so helpful to call tuk tuks etc and the hotel views are unbeatable. They have a "viewpoint" area on the rooftop with 360 views. Gorgeous. Room was massive with two huge beds. Also warm heated pool to enjoy. Well done Araliya Red.

Nothing