After booking the room, upon arrival they said that there were no places.

Nothing

1) Staff at the desk can not speak English and I was tired of communicating with google translate 2) Staff was too rude to loudly speak, At the end it was not possible to feel yoursellf an customer. I don't remember ever being subjected to such behavior. 3) No soap for hand washing and shower only shampoo or gel in 10 ml of package and you have to request new.