Rating Details: The property manager was very unhelpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The condo itself was beautiful and well stocked, just make sure you bring extra bath towels if you have more than 8 people. The parking was terrible and I had to park outside one night, there were no spaces left in the parking garage. I was told to park in a lane outside by the front desk staff, which I did and about 2 hours later at midnight security came knocking on my door and asked me to move my car. When I told him that the front desk asked me to park there, he said "well, I don't know what to tell you, you can't park there". I went down to move my car and they literally had me move it 10 feet back, after waking up my whole family. I had several problems with the front desk staff because "they don't manage that condo" and they were less than helpful! I have never had any problems with Brett Robinson Condos, however this put a very bad taste in my mouth for them. My family and I vacation in Gulf Shores every summer and this will more than likely will be looking at other rentals next year. I emailed the rental company, Phoenix Rentals, about my problems and never heard back from them at all! I was not happy at all with the service this year down there. I also rented beach chairs for our stay there from Ike's and was told "I wouldn't talk to her right now, she will get mad" when I asked about renting, they were very unfriendly on the day I rented them.

This was our first time in Alabama, we truly enjoyed our selves!!! Location was great, condon was very nice and clean. The view from the 17th floor was AMAZING!! We will definitely be back!!

Great condo, amazing views, safe neighborhood, great property management and building facilities. Lots of things to do around the area and the beach was beautiful.

What a blessed time staying in such a beautiful piece of property overlooking the gorgeous white sand and beautiful waves! We had SO MUCH SPACE!! The bathrooms were far beyond our expectations and we had plenty of room for 10 women to get ready to go out to eat! We had an issue with a blanket for the bed and the property manager was so quick to respond and brought us a new blanket right away!! The Phoenix West did not dissapoint! Lazy River was awesome too!! Can’t wait for next year!

We have stayed at the property before without incident. The condo was not cleaned properly. There were items left behind from previous tenants. One of the beds looked like it had been slept in. There was a broken lamp left sitting on the bar. No pot holders to get things out of the oven. We were disappointed in the security of the establishment allowing intoxicated people to gather and stand in the lazy river and cause interference with the flow of people. They also allowed these people to stand there using horrible obscenities around the abundance of children at the slide and in the lazy river. This is a family oriented place and that was very disappointing to say the least.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Rental was beautiful and spacious. The main issue I had was the kitchen. There was not one big pot in the kitchen...nothing to cook a spaghetti sauce or boil pasta in. There were no oven mitts to handle hot pans with...zero. And there was only one small kitchen towel. We cooked often and these were issues for our family. We discovered that the washing machine was not working and the rental company handled that quickly. They replaced it within two days.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Perfect condo! Everything clean & good quality! All beds were very comfortable, lots of seating in living room & patio! Elevators worked well. Pool, beach & parking was a close walk. (I can’t walk far) Only bad thing was the WiFi. Could not use phone in front rooms. But we can’t wait to go back!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Perfect condo! Everything clean & good quality! All beds were very comfortable, lots of seating in living room & patio! Elevators worked well. Pool, beach & parking was a close walk. (I can’t walk far) Only bad thing was the WiFi. Could not use phone in front rooms. But we can’t wait to go back!

The floors where so dirty that our feet were covered in dirt. Dishes were put in the cabinet dirty. Not what you expect for this kind of money!

Arrival and check-in were easy. The condo was clean. It is well maintained and on trend with decor. The overall property is well maintained with cleaning staff being seen daily in common areas. The large TVs in the unit made it easy for family movie night. The kitchen is well stocked for family cooking. The balcony is a very well used space with the furniture placement.

Rating Details: The property manager was adequately helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had 3 cars so had to park one car off the property. The car rental spot was terrible, no security, no one at the property, when we went to get the car someone had taken all our gas, had to buy a gas can and purchase enough gas to get to a station. Please do not recommend this lot for your future customers.

Very nice condo. Well equipped

Good

Great experience!

Very nice property!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Loved the condo !!! Very nice and clean and lots of space. Awesome location and beach was amazing too!