Very disappointing on our 3rd day. The room wasn’t cleaned until 18:15 after 2 calls to the front desk.

Excellent room, breakfast, service.

Property is undergoing renovations. Our room was recently remodeled and looked great but the hallways and lobby are very antiquated. Certain portions of the hotel were also closed due to this reason. Buffet breakfast was included in our package and the spread was very good. Staff and service were also good.

There were many things to like about this hotel but there were just too many things that were weak to give it more than three stars. What is to like: 1) location is great, 2) most of the staff had excellent service skills (for example there was a problem with our room when we checked in (lights in cupboards would not turn off) and they immediately moved us to a new room with an upgrade,3) beds are extremely comfortable, 4) quality of the refurbished rooms was very high. What did not work so well: 1) rooms facing the roads are can be noisy at night (bring ear plugs), 2) the hotel is under going major refurbishments, so it will be extremely noisy in the room during the day and there are teething problems in the new rooms too (note light issue above and TV worked but no channels after the first night, 3) some staff at breakfast do not speak English which resulted in my partner missing breakfast due to a tight check out time we needed to make our trip work. All in all it was fine, and I am pretty sure it will get better post refurbishment, but you do expect better given the price

One of my allbtime greats. We stay in this hotel every time we come to Madrid, which is quite often. Never disappoints. Hreat staff, best location!

Lots of construction going on. The price isn’t worth it considering the daily heavy construction on all sides of the hotel. The famous dome ceiling in the lobby is closed for renovation.

Loved the hotel.

Impressive, Grand with great service! We’ll be back.

The hotel is being remodeled. Despite what was said about the hours of construction, the workers started much earlier than announced and were very noisy. The gym is also very difficult to access and needs an update too. Otherwise loved the hotel and will return.

The location of

Customer service was professional and friendly. Beautiful dining area with a nice breakfast buffet and variety of menu options, including vegetarian. Rooms are newly done and beautiful - included thoughtful details such as lighting options to brighten or dim areas of the room. Great shower with the exception that because it was partially open, excess water was flowing to the outside and needed extra towels on the floor to absorb. Great stay.

The area around the outside of the hotel, and inside, were under construction, so there was some noise and construction debris on our floor, though the workers had it all cleaned up by the end of the day. The breakfast buffet was not the best I've had (dried out hashbrowns, potatoes chronically almost gone), though it was still very decent. The room was elegant and comfortable, and the staff super helpful, especially the concierges, who were very friendly and helpful and directed us to some excellent nearby restaurants.

Lovely place

Hotel location was not good for me and my wife. We feel better when staying at the Gran Vía area, where we need to walk less to access our sites of interest. Breakfast options could be better. Access to Hotel is limited during weekends, where many city official activities occurred. However, this Hotel is beautiful and very well operated.

Excellent location, beautiful hotel well refurbished.

The Classic style and confort of the premises are important maters. The drinks in the bar are too expensives.

We enjoyed our stay.

Loved the new rooms, excellent! Service, perfect. Coffee, poor (in comparison to the rest of Spain), Jamón Ibérico, was not, at best it might have been Serrano. Otherwise, beautiful property.

We love the location. Wonderful breakfast!

very well located place

Beautiful and recently renovated historical property with outstanding service

Historic and beautiful renovated hotel

The Westin Palace is a very good hotel...but construction taking place on the weekend is wrong.

It was impossible for me to figure out how to use the phone in the room. I was disconnected three time trying to contact the hotel operator. I finally gave up! Also I had to ask for coffee cups to be brought to the room twice during my stay so I could use the in room coffee machine. The staff took the used cups and didn’t replace them.

I did not like that the hotel was under construction.

Excellent location and wonderful service. It was my parent’s Golden wedding anniversary and they were extremely kind and attentive to them. Thank for making the stay special.

Very centrally located. Beautiful room with first rate service. Taxi right around the corner. Comfortable throughout. The only disappointment was that they didn’t provide Bonvoy points.

Great property outside of the busy center. The shuttle service is very convenient.

To paraphrase the old Rodney Dangerfield joke; when you look up a 5 star hotel in the dictionary you get a picture of the Westin Palace. This is the very definition of 5 stars, it is perfection brought to life. Our second stay here, and we were thrilled to be back. Gorgeous rooms, amazing location (10 minute walk to the Prado), the GOLD standard of breakfast buffets. Fantastic concierge service, always helpful finding great dinner reservations OR dine under the rotunda at the hotel restaurant, which is wonderful

The Hotel is in a great location. Walkable area. Hotel staff is friendly. The hotel Restaurant is wonderful. We were very Comfortable. Would definitely return.

Perfect location!!! Walkable distance to a lot. Property is under construction but it’s not being felt where you’re being placed. Very friendly staff nice breakfast! We really enjoyed our stay

Excelente service and very beautifull propertu