I must admit that I did not enjoy my stay. We checked into a room with a bed that had a broken/missing box spring. The tub had peeling paint throughout with black residue that may have been mildew in the corners. They gave us a new room (great) and offered to comp our parking and breakfast. Only to originally charge 150 ($75 for parking plus deposit). They refunded the balance only to charge $75 again for parking. Now we are editing for a refund.

The Hilton Post Oak had been my go to hotel for years, but the structure began to show its age. I stayed away for a few years. This past trip I decided to give it another try and I'm glad I did. I noticed immediately the subtle facelift that has restored the hotel to what it used to be. The Hilton Post Oak will again be my go to Houston hotel.

My stay was very good. There was a glitch with WiFi. I must give kudos to the IT gentleman that repaired the issue. He explained what happened and informed me he had checked connectivity outside my room and even shared with me the display on his phone with the upload and download speeds. My room was on the 9th Floor. I was blessed with an excellent housekeeper. She was extremely pleasant and kind. My next trip to Houston will definitely be this property with a request for a room on the 9th Floor

Great place to stay

Good cleaning service

Great staff.

The housekeeper put my dirty towel back on the rack. Sheets were not changed daily. This hotel cost enough to change Sheets. Didnt feel clean in my room

Only issue was garage gates didn’t function with the room key - due to the recent storm. Otherwise, very much enjoyed our stay.

Super clean hotel in a beautiful part of Houston.

I absolutely loved it. First time staying in Houston and it was amazing

The hotel needs an upgrade. There was dog hair on the carpet in the room and the ironing board was broke. We tried to call the front desk but no one would answer. At the pool, the lounge chairs were dirty. When we were at the bar, there was a strange smell almost like old towels or dirty mop water.

The location is good. The front desk guy was kind. The valet guy? Very rude. I opted for self parking … the parking system was down. Fortunately and not, a valet guy was behind me as I tired to use my key card to access self parking. He was rude too. The elevator from the parking garage took at least a few minutes to close the doors and lower us to the ground floor. It was ridiculous. The next morning, we loaded the garage elevator, this time the door closed before I could complete my entrance to the elevator car. A few others were trying to get on the elevator behind me and we all literally had to force the doors open. Imagine trying to get off this elevator at this point! We again had to literally run off the elevator and it took 2 men to force these doors open to get everyone off the elevator. I would never stay at this hotel again. Rude staff, the rooms are decent at best, but the location is good depending on why you’re in Houston.

Due to the storm the hotel was without air for hours very uncomfortable, staff was very uninformed and relayed misinformation to guest concerning the status of the air conditioning system.

The staff was so helpful and accomodating! Rooms were very clean and comfortable. We would definitely stay here again!!

Old rooms. Noisy AC. Not received room I paid for

Amazing hotel and staff

It’s an older hotel, know that beforehand. Pricey for amenities and convenience.

Alfredo was an amazing host.

Nice enjoyed

Excellent

Very satisfied with the property and the wonderful front desk staff.

My husband is a long time Hilton Honors member. When I checked in they provided me with an odd shaped room at the end of the hall near the stairs with a barely functional air conditioner on floor 3! I have MS and had to return to the front desk / a long hike/ to request a different room. It was on the 7th floor snd a considerable upgrade. Shouldn’t have had to do that…

Clean friendly people

Very good customer service. The A/C in my room was very loud so I couldn’t sleep and the ceiling of my bathroom had some holes in it. I texted the front desk around midnight about it, and within 5 minutes, Horizon at the front desk brought me a key to a new room, with a much quieter A/c and nicer bathroom. They provided complimentary breakfast for the inconvenience and Edison at the breakfast restaurant was very welcoming and attentive. I’ll come back again.

The Lobby area very nice and accessible and large. the room is good size. the staff not looking very happy and cold on checking in. not welcoming at all. the bathroom looks old and the bath tub looks old and the door to it the wood all rotten and hard to close my wife hurt her hand trying to close it. we were could smell marijuana in the bathroom.

For the amount you’re paying at this hotel you would think the parking would be free. I’m suprised that it was not told when your booking.

We really enjoyed our stay at the Hilton Post Oak. This hotel is so well kept, comfortable, clean and centrally located. It's close to many stores and restaurants.

The pool was nice, area nice will definitely stay at this location again

The hotel suffered a power outage and we were hours late getting checked in. The power outage was outside of the hotel’s control but the way it was managed could have been much better. Poorly executed. Poor communication.

Nice place

It was a nice hotel with many walkable stores, restaurants, grocery and church.

The check-in was super easy. The air-conditioning was super loud and wakes you out of you sleep ever time it came on. The shower wasn't cleaned properly and had hair from the previous guess. Overall i would definitely stay again when i visit. The valet staff was excellent