Can hear next door talking

It was a good stay but I would advise to better train non Japanese staff in Japanese language skills, standards of culturally acceptable service provision and attitudes, and familiarity in Japan, neighborhoods and social norms.

It was so welcoming and all the Christmas decoration made this hotel so very cozy. I wanted to sit by every Christmas tree and the lobby was so warm and inviting!! Walking was not fun but the view and everything else was AMAZING!!

Hotels location is far away from Shinjuku station. Staffs are cool face without passion, not helpful & polite. Baggage storage is not safe. Smelly in room and found pube on bed.

Good

We booked 3 twin rooms at Washington Hotel Main for one nite stay. Reception staff helped with the check in which was a mix of manual and online. Room was decent size but the room I was assigned had black marks/stains on the walls which make it unpleasant to the eyes. The other 2 rooms were clean. Opted for breakfast package and there were 3 restaurants to choose. Reception is on 3rd floor but there were restaurants and mini mart on Basement 1 and a pharmacy next to the hotel. Need to walk about 12 to 15 mins to the Shinjuku Train Station and main shopping area. The limo bus to Narita and Haneda Airports is outside the hotel so that is a big plus. Also lots of self-managed locked luggage storage for those whose flights are way after check out time.

The hotel has a very good location in Shinjuku. Good breakfast with a view from the 25th floor. Would definitely stay again.

Bathroom floor is high. I hear neighbor stayers bang wall as I did just to open luggage or hang jackets. But room was clean, bed was comfortable. I had a nice day light from window. Hotel employees were nice and helped me a lot. Thank you.