Hotel feels very dated. I stayed in the small building at the rear of the hotel. The entrance to this building was grubby. Room had microwave and small sink and feidge which was great as restaurant options were very limited. Breakfast was good and nicely cooked. Not great but not terrible

Lovely lady booked us in. Very helpful with directions into town. Was upgraded free of charge and had a fridge , microwave and kettle with tea& coffee included. Ample parking. There was even an ice machine near main reception, help yourselves.

Great

No decaf tea or coffee Spoon hidden No hot water in sink Sink plug wouldn’t stay closed Kettle did not automatically shut off Bathroom head room minimal

Great place for a overnight stay with work

Excellent

I booked the studio with this property. The cleanliness was everything alright and staff was super kind with us. The only thing is that in that studio was BOILING HOT and really really humid even if was not raining outside and was not that hot. The property has put a little fun for the guests, but still, it was impossible to sleep with a fun on all night. The kitchenware was really limited and they were a little bit dirty so I didn't want to prepare something to eat there. Overall, it's not a bad place!

The staff were very helpful and efficient.

Great quite location clean and very nice room

The hotel is split into 4 buildings, we were in one with what seemed to be studios (microwave and fridge). The room was fine, but quite tired. The bathroom was run down and the shower needed fixing (raw edges of tiles, missing sealant). There were not enough charging points in the room and the furniture was old. Felt like a student dorm room. The main hotel lounge area was also run down with no plug sockets and peeling wallpaper. On arrival we were asked if the booking was in a different name (no I only have one name), then told we’d cancelled the booking (we hadn’t) and then finally told we did have a booking. It was basically chaos and we were told ‘not to look so worried’. The shuttle they arranged to and from the festival was helpful though.

Lovely hotel slight issues with internet, but i think that wss more to do with the amount of people connectin to it as hotel was pretty full. Doors are thin so heard people coming back late, but really tht was minor. No air con in executive room. However i am looking forward to staying again.

Someone came into our room in the middle of the night.

The room wa spacious and clean , the only issue was the room was very warm , although there was a fan on the wall it didn't really help. We were only staying the one night so we didn't mention this t the hotel.

Breakfast was terrible. Rooms, floors and overall hotel was dirty and almost falling apart. Dont be fooled by the nice facade. Rooms are small and dark. Blinds and Windows didn't work properly. Continental Breakfast is on a first come first served basis. Everything is plastic packed stuff and coffee is not prepared fresh. Staff is nice but rarely present. Cooked breakfast isn't worth it.

The staff was extremely responsive and gracious. So very sensitive to our 90yr old mother's needs

The staff was exceptional

We stayed in Room 410. The carpet looked like it hadn't been cleaned in a week. The bathroom sink was also dirty. We have stayed in this hotel several times and this will be the last time as the room was unclean.

Good value

The rooms didn't have air-condition and it was so hot and no air coming in as the windows are broken. The sheets had some hair on them. The staff were very friendly and helped as much as they could by changing our room, although the second room was hot as well.

Hair from last people who stayed, still in plughole. Must have had a haircut the amount in there !! Bathroom VERY small, step sideways in to bathroom, cant turn around.Showerhead leaked everywhere. Loved there was a fridge & microwave in room

Due to our assigned room being repainted, we were upgraded to a better room with a fan on a very hot evening at no extra cost,

Clean, close to town centre, have microwave ovan and dishes in room

It's been blazing hot in the UK recently, and our room had neither air conditioning nor a window screen, so our only option was a fan. Sometime in the middle of the night, I said phooey to potential mosquitoes or burglars and opened our window wide just to survive. The breakfast was fantastic, though, and the property is cute.

I have stayed at this hotel several times over the past few years as it is very close to my daughters’ University campus and was therefore very convenient. I have either stayed in the main hotel or next door annexe. This time I visited with my family and there were 4 of us, so we stayed in their larger family room on the ground floor in the main hotel building. The main bedroom was nice and clean, however the bathroom was extremely tired looking and in desperate need of a refurbishment. An old bathtub, badly lit with old yellow fluorescent lighting, it was really depressing. It’s obvious that the main bedroom was renovated but they omitted to also do the bathroom.

Great location for central Reading fast , 15/20mibs to Station via frequent bus service that stops close by . Couple of nights fine if you are at party/ wedding locally or use as a base to visit London - 25 mins to Paddington. Room / Price fair , bathroom small but quite new and clean, fridge, microwave fine . Safety box in the room . Outside of the hotel is tired and annex entrance could do with tidying up - weeds growing on steps , lots of cigarette ends , litter in garden We did not use the breakfast on offer so canno comment on this

Checked in and was shown to my room by reception staff using my card key. Dropped my belongings in the room. Came back after dinner with a colleague to find the card key not working. After contacting reception, it turns out that I had been put in the wrong room and they had let the actual occupant into the room with all my belongings!!! Reception staff had to knock on the door and I had to remove everything that was mine quickly from the room with the other chap present, including clothes hung up in the wardrobe and other bits and pieces scattered around the room. Luckily nothing was missing. Was offered a quick apology and nothing else beyond that. Stayed two nights. On the following day, my room card key stopped working again. Reported to reception and said firmly that I hoped I wasn't double booked again and he just laughed! Room quality was slightly below average. Bathroom tired, but bedding and carpets clean. Paid nearly £90 per night including breakfast which was the same price as another hotel I have stayed in elsewhere in Reading, with a modern room double the size, everything working and breakfast included. Breakfast was average, probably not worth the extra cost. Didn't sleep well due to the above events and won't ever be staying again!!

Amazing place, very helpful staff and great amenities easily accessjble

The staff were super friendly and helpful - there’s always one that’s catching up. The staff made the stay bearable. Would you like a kitchenette? Should be asked on booking - the rooms I saw / stayed in which meant the place is over used. First room very run down and smelt of cigs / loos. Second room clean and refurbed but with a kitchenette that had a noisy ventilator that couldn’t be turned off. The BW room designers should stay overnight in their designed rooms and experience them first hand. The new bathroom had a sink that was to wide and obstructed getting off the loo, the tap too short for the sink bowl and the mirror stood proud of the wall so made the shallow sink even shallower when it came to cleaning your teeth it called for some odd body twists and angles. The gym (6 machines and no floor mat) air con not working making the room stifling. All in all I’d not recommend. But as I say the staff tried the hardest. The freshly cooked breakfast was lovely.

Spacious room. Good kitchen amenities w sink, plates/silverware, fridge & microwave. Comfortable beds.

The property has been refurbished and looks great. Rooms are very clean and tidy. Bed is very comfortable and showe is fantastic. Very quiet so you could relax in peace. Staff is so lovely and go out of their way to help you. Definitely recommend to stay here

Single female stayed for 1 night in June 2024. I was a bit concerned after reading reviews but I was pleasantly surprised. Room was in the coach house outside, ground floor by entry door. The room was lovely and clean including shower and kitchenette. I could hear people next door and it was noisy when others entered the building. The room was reasonably priced and offered good value. I walked to the park closeby and also to the town centre. I paid for continental breakfast, gluten free bread was provided. Plenty of parking space. Pleasantly surprised

Lovely staff generally Cheap room so wasnt expecting too much, ut did the job