Establishment is just mediocre as someone who travels on a regular basis do not feel that it's worth the nightly rate.

Beautiful hotel but a little expensive

Absolutely phenomenal customer service!!! Well worth every penny.

When we got there, there was a convention going on and the parking lots was full. I called the front desk because I am mobility impaired and they send out the maintenance staff and brought me and my truck to the maintenance lot and provided parking for us. They are amazing going above and beyond for their guests. Everyone was so nice and all the food was amazing we didn't leave the property for two days and was taken well care of.

Great location Great hotel. Very nice

Was a gorgeous hotel. Staff was amazing and the entire facility was super clean!!

The property is very peaceful the dining is excellent the staff are very kind

Comfortable

Great experience. We enjoyed our stay and will definitely be back!

Everything about this place was excellent!

Very Comfortable

This is my go to in Kingsport. Love it here and have stayed multiple times

Will look forward to coming again all was GREAT!! Room was comfortable and beautiful Views with a corner room!!!

Beautiful!!

The pool and hot tub was VERY nice Nd room comfortabl and clean.. didn't like the pay for wifi or the $5 for a bottles of water in the room.. overall excellent place to stay

Good hotel, there for volleyball tournament. Needs a bigger restaurant and bar area. Entrance to hotel needs better designated signs and directions to lobby. Overall hotel was comfortable and enjoyable

Wonderful. Clean, comfortable.

Clean room with plenty of space. What was missing for us was a microwave. But we survived:) Comfy mattress and bedding. Will book again! Great conference area too! Lobby area was classy looking. Food was not as hot as I'd like, but good service.

Absolutely amazing! The entire staff was incredibly helpful and friendly and the facility was immaculate. We loved it and will be back.

Outstanding staff, professional and customer service oriented!!

Very nice relaxing atmosphere... just housekeeping need to provide pool towels.

If you’re traveling with dogs I highly recommend this hotel. The staff was so friendly to my shy dog and by the end of our stay she was stopping at the front desk every time we walked by for treats. Gorgeous hotel and newly renovated. The front desk staff was wonderful and so welcoming.

Staff was great.....staff exceptional!!

The only thing I have a complaint for is that the floors were not swept in our room. There were dust balls flying everywhere when we got there and the rugs were filthy.

Great hotel, friendly staff, clean rooms

The maid service was terrible. Took the dirty linens but failed to leave any clean ones. Did not empty trash. The carpet was in need of cleaning but they did not vacuum it. We called housekeeping but the maid never returned. The front desk was great. It was a shame the housekeeping was so bad.

All good except the price changed from booking to actual check in.

We arrived late on a Wednesday just after midnight. I had asked for my room to be close to my father's (he is 71 y/o). The room they initially gave me was absolutely filthy—unmade bed, no towels/soap, dirty towels on the floor, etc.. I called the front desk and they moved to a different room on the other side of the building from my father. This one had a leak under the bathroom sink that was flooding half the room. I called the front desk and the unapologetic guy working that night was like "either we can send a repairman to your room or we'll move you 3 floors up" (which was not what I wanted bc I wanted to be close to my dad. They sent a repairman to my room and by about 1:30, I was finally able to shower and try to go to bed. Oh, did I mention that the sheets on my bed were ripped? The rooms themselves are...fine. Very hard flooring, the showers are weak and it took 4-5 minutes for hot water to start coming out. At no point did the staff here do anything to make up for the bad experience I had. Furthermore, the hotel is EXTREMELY noisy—there was construction going on in the morning and also very talkative staff just outside my room at 8am. I never slept past that point. Since they're doing some remodeling, many common areas are filthy and, perhaps even worse, the entire place smells like a cheap cleaning solution. We were in town for a wedding and the locals there were all touting this place as a good hotel. They were clearly wrong—I will never step foot here again.

Stayed in town for DBHS function. Easy to reach hotel, good restaurant, nice lobby.

Beautiful place but parking is not the best. Plus lighting in parking lots and path to hotel not well lit.

Check in was not available until exactly 4p. Which was an inconvenience for us. The front desk staff was very kind and apologetic. The entire entry are was FULL of approximately 30 drunk golfers cheering on football. It smelled like a frat party. And continued to smell like stale beer the entire night even after they left the area. It was obnoxious.

Great place to stay! Something for everyone!