Warm water not hot water in shower: rooms dirty

It’s very old and not cleaned properly , not worth , bathroom is worst and furnitures are too old and dirty

Excellent location and staff clean and neat

Excellent customer service. The location was what I was looking for but the staff was extremely helpfull

How on earth is this hotel rated 5 star. Please don't waste your hard-earned money. This hotel doesn't even deserve a hotel rating. 1. Pretty old building rooms and furniture 2. Stinking rooms and washroom 3. Very unhygienic and not even cleaned properly. 4. Fungus in washrooms 5. Water leakage into the room. More details here https://maps.app.goo.gl/A2hWr4JwyzGMKTuCA

Excellent staff and property. Would live to stay here if i visit Chennai again.

Showers arecnot cleaned riom with damp and paint smell

The Park hotel at Chennai is very accessible to US consulate and also the room cleanliness and staff hospitality is good.

Very good and reasonable priced hotel

Excellent overall. Excellent breakfast and overall service. Only concern was high charges for dinner buffet and ala carte. But otherwise no complaints. Very near to US embassy and biometric center. Staff very courteous. Allowed us to keep bags after checkout time till evening. Allowed to use restrooms after that. Quick response to service calls for water or electric iron. Highly recommend to others. Bit pricey but worth it.

Rooms are very old and noisy.

The check in experience was terrible. The staff needs better training to handle the guests. I would not recommend this hotel.

Poorly maintained

Look like not 5star,not clearing

This has got to be one of the worst experiences of hospitality and stay I’ve EVER experienced. Let’s start with our arrival-we had called multiple times prior to arrange a hotel car come pick us up on arrival at the airport. They had us send a what’s app message saying to send our flight details, confirming all was good, saying they will have a sign with my name. We land into chennai international airport, no one is there, we are calling the hotel, they keep putting us on hold, no one has any idea what’s going on. So we end up getting a Uber at 4:30Am after waiting an hour and being bombarded at the airport by local solicitors and get to the hotel. On arrival, the staff has zero remorse on what we just went through, just shaking their head, we asked to speak to a manager and he had nothing to say, just gave us a better room and said he can give us a “discounted” rate for breakfast when breakfast was already included. We get to the room-the suite they upgraded to- there are stains on the sheet, mold in the bathroom, it’s questionable is this is even safe to breathe in. After an 18 hour flight if you think you are getting some sleep, no way, they have 3 clubs and zero sound proofing provisions, our entire room was vibrating to the bass of the music, not to mention ZERO privacy because the balcony’s all connect & there were random people looking into our room, drunk people being sloppy all through the lobby, def nothing luxury or cute about that. Look on google for full review

FOOD need improve

There was some tank cleaning in the hotel, resulting in dirty water in the shower. And the hotel did not compensate or even provide another room despite requesting many times.

Had buffet at their restaurant, the buffet spread itself was impressive, featuring a wide array of delicious options. However, the service, or rather the lack of it, marred the dining experience. Requests for basic items like naan and drinks were met with delays, taking over 20 minutes to be fulfilled, despite repeated reminders. Water service was minimal, provided just once with no follow-up for refills. Additionally, the staff seemed more interested in their conversations, often engaging in chatter amongst themselves, which contributed to a noisy environment dominated by staff voices rather than the ambient din of dining guests. This not only detracted from the dining experience but also created an annoying atmosphere, making it hard to enjoy the meal. Overall, while the food at the buffet was good, the poor service and the staff's disregard for guest experience made for an unpleasant visit. A focus on improving service standards could potentially transform this into a recommendable dining destination.

Rooms are outdated a bit. Also when I checked they allocated me a room that wasn’t made up. This kind of mistakes can’t be allowed for a hotel rated as 5 star. Looks staff needs training. Some staff are courteous but some of them don’t know what they are doing

Worst hotel to stay. If you are coming from outside country or state please do not stay here. Poorly trained staff. Will never pick calls. Better stay other hotels near by or home stays. 5 start hotel should is a joke to this property.

Construction, old property

Seems less spacious for three people.ac was not up to the mark. Didn’t like feel comfortable in bathroom shower.

Dont stay here. This is not 5 stars. More like a 2/3 star hotel. Property is outdated. Phones, tv don’t work, bathtub leaks water on the floor. Elevators are slow and unreliable. Got stuck in the elevator myself. Although the staff tries their best to be accommodating they are aware this is an outdated, old hotel that needs a lot of repair.

Old fixtures which were not cleaned properly. Beds were lopsided making the sleep uncomfortable

Won’t call this a 5-star. Elevators are super slow and very limited. Breakfast buffet was average. Rooms are OK, but can we bring back privacy in bathrooms though? Why the curtain to hide shower area is outside the bathroom? Not every room has to be intended for honeymoon.

Thank you for the lovely hospitality.

The bathroom was disgusting with a broken toilet and water damage in the room over the walls. The towels were gray and the room had a strange damp smell.

Very friendly staff and great food! Thank you for the late night upgrade!

The ambiance at the dining area was good. The rooms were not up to the mark for a five star hotel. We can hear people talking all night.

Family had a relaxing time. The room service was pricey and breakfast option at the buffet were repetitive across the 3 breakfasts we had. Otherwise all good!

The staff where very unresponsive, the property is old and dirty does not meet any standards for 5 star stay at all. The food is mediocre. I had booked this stay for my family and they had a bad experience with the stay

Our stay was very comfirt and staff were very cooperative.