location

Helpful receptions and very central to all places of interests. It’s only 5 minutes walk to Alexander cathedral and 10 minutes away from the buzzing Alexander Boulevard. The hotel is a bit dated and they charged for everything including water bottles. The bar could not offer all the alcoholic drinks offered on their drink menu. However, there are other bars very close by.

The AC was working perfectly. It’s not easy to find in Bulgaria

People on the desk and the concierge was very friendly and helpful. Smiley and welcoming.

Con: No basic amenities such as iron are available in the hotel, yet their pressing service has very limited operating hours. No water bottle in the room. The walls are paper-thin. Pro: Nice and quiet location.

Wonderful staying! Great stuff!

solide

Exceeded expectations. Great bathroom, comfortable bed. Great location. Very reasonable price. Will stay here again

Fantastic

another great overnight stay at this lovely hotel! Thank you!

Warning: please message to the hotel. They should be aware of booking the taxi for their customers. Should select quality drivers that will not treat the customers with extra mileage for the extra fees. We were driven to a wrong hotel that the driver insisted he was right even though we showed him on the map and the correct address.

Wonderful hotel with friendly service in a great area. Have stayed in most of the hotels in Sofia and this is my favourite

This is my favourite hotel in Sofia. The staff are so kind and welcoming, the rooms are clean and comfy, and it's in a great location.

Lovely people, great room with a little balcony, clean, in a perfect location. Would definitely stay there again!

Excellent location, clean and safe. Lobby is closed at night to avoid anyone but guests. Inna and Pavel are great. I will stay again

My favorite hotel in Sofia. Clean rooms, great staff and centrally located.

Clean and comfortable hotel, spacious room, good service, attentive staff. The hotel gym was much better than what I normally encounter in hotel because they had real barbels, not just a few machines. The area has good restaurants, bars, cafes. I could easily stat here again

Very nice hotel, clean, quick service. Nice location. Would stay there again when in Sofia.

My trip was amazing! Everything the hotel offers: perfect location, very clean, new interior and facilities, outstanding service in all details, very friendly staff, luxury car transportation from/to the airport, a fitness facility, underground garage, bunch of excellent bars and restaurants around 3 to 8 minutes away (I would mention Grozd, Shtastlivetza, Chef's Live, Arbat). It is located in 5 - 10 minutes walk from the main touristic, historic, architectural and administrative focal points of the city. A nice garden or park is across the street. Finally, the hotel has an own restaurant with excellent drinks! The hotel is not large, offers good privacy and calm atmosphere: just downtown but quite silent.The Crystal Palace helped me organizing all my busyness trips and meetings, as well as to relax well between these. I regret I was only for five business days there - for sure spending the weekend there would be a good bonus for travelling business people.

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A friend and I have been traveling for over a month in Azerbaijan, Armenia, Georgia, Turkey and Egypt. Some of our hotels were delightful and others left much to be desired. We didn’t know what to expect at this hotel in Sofia Bulgaria. It was our great pleasure to stay in the Crystal Palace. Our room was spacious, quiet, beautifully decorated, very clean and we noticed the hotel has great attention to details. The breakfast buffet is widely varied and exceptionally good. We ate in the restaurant one evening and thoroughly enjoyed our meal.

AMazing place to stay. Great location!

I’ve stayed at the Crystal Palace twice and both stays were excellent. The rooms are comfortable and clean, the breakfast is very good, and it has one of the best locations in Sofia in a nice neighborhood right across from one of the city’s best parks. It’s also just a few minutes’ walk from the Alexander Nevsky cathedral and the St. Sofia Church.

This is a gem of a hotel in probably the best neighborhood in Sofia. Excellent service and super location. Our room was clean, quiet and well maintained. The hotel is very central, so you can walk to almost all the main sights in downtown Sofia.

Well positioned hotel in Sofia. Comfortable and with wonderful service. Great for a business layover.

I was prepared to write a most amazing review of this aspiring boutique hotel near Sofia center, but was disappointed with a surprise price hike upon check-in, though I had pre-paid through Expedia. The charge was 20 Euro for my wife, though their website confirmed that it is only a 7 Euro for 2nd adult, and even so, Expedia specified a lesser 5 Euro for 2nd adult. This was a non-breakfast reservation, and though we paid for a 2nd adult, we were still only provided a single set of towels & bathrobe. The price that the staff assured me I would pay during check-in, including the 2nd adult extra charge of 7 Euro (as specified on their website), unfortunately, changed back to 20 Euro upon my check out. We were in a rush to catch an early morning 06:00 flight, so paid without going into details again. The same manager and receptionist were still there, and assured us of the ‘politics’ of the situation. We used the hotel room for a total of 7 hours for our Sofia layover, and though it was nice, and the money disputed was not much, the ‘politics’ of the situation were quite disappointing.

I was prepared to write a most amazing review of this aspiring boutique hotel near Sofia center, but was disappointed with a surprise price hike upon check-in, though I had pre-paid through Expedia. The charge was 20 Euro for my wife, though their website confirmed that it is only a 7 Euro for 2nd adult, and even so, Expedia specified a lesser 5 Euro for 2nd adult. This was a non-breakfast reservation, and though we paid for a 2nd adult, we were still only provided a single set of towels & bathrobe. The price that the staff assured me I would pay during check-in, including the 2nd adult extra charge of 7 Euro (as specified on their website), unfortunately, changed back to 20 Euro upon my check out. We were in a rush to catch an early morning 06:00 flight, so paid without going into details again. The same manager and receptionist were still there, and assured us of the ‘politics’ of the situation. We used the hotel room for a total of 7 hours for our Sofia layover, and though it was nice, and the money disputed was not much, the ‘politics’ of the situation were quite disappointing.

Breakfast was good. Gym is one of the biggest and more complete for downtown hotels even though is relatively small-medium size

This is a wonderful property in the center of Sofia. Wonderful location, wonderful hotel.

Top notch location, impressive professionals at lobby bar - Georgi and Galia went an extra mile to help me fix my cuff links. Diana at housekeeping did remarkable job. Thank you all of the above !

Top notch location, impressive professionals at lobby bar - Georgi and Galia went an extra mile to help me fix my cuff links. Diana at housekeeping did remarkable job. Thank you all of the above !

Very nice hotel. Great location. Easy check in. Would stay here again. Breakfast is very good.