Property was decent. Outside was maintained well. Took over ten minutes to get someone to come to the front desk for check-in. There was no breakfast as advertised in my reservations. Every floor overly smelled of cooking spices. No one was at the desk overnight and not until 1000 am the next morning.

Smelt like cigarettes staff never at front desk

On line said breakfast - was not even coffee. Nothing in the room - no coffee pot, tissue, lamps etc. No one in office until we called on the service phone and then still had to wait. Also said pool but ??? It was (OK) but would not stay again.

Kind of dilapidated really. Definately gets heavy use. Took me ½ to check in late as no one was available.

Good price very clean

Dirty bathtub, no shower curtain, light bulbs missing in bathroom. Overall very unclean and dissatisfied

Surprised to not find any dishes/silverware in rooms. Too few towels. No hairdryer (when's the last time you heard this?). No other amenities available.

I was excited to book this hotel for my son and his best friend traveling to Wichita to attend Shocker Day at WSU tomorrow. This was their first time traveling solo and the hotel's proximity to the college was comforting to us parents. I called to confirm payment was processed thru Expedia and found it was just secured, not paid. The front desk clerk was very helpful guiding me to your website to process payment. And luckily she mentioned that soap and shampoo is not provided at the hotel....I had no idea and that is absolutely something that should be advertised because travellers don't need to be scrambling to find after a long day! On the Expedia website, shampoo and soap listed as provided. I selected a non smoking suite with double beds. This isn't just a preference but my son had complex health conditions (Crohn's Disease, Postural Orthostatic Tachycardia Syndrome, Asthma and Migraines) and when checking in, they were told only smoking rooms available. If I had known he'd be trapped in a smoke infested room at the end of a long at a high school track meet and 3 hour drive I would not have booked at your hotel. Tonight is a disappointment for my son's first solo travel experience...Your corporate policy prohibits me from cancelling my reservation but allows you to "bait and switch" a smoker room and not honor the reservation as was marketed to me for purchase. I respectfully request a credit toward my purchase, as we are not receiving the room stay we purchased.