Shower didn’t work and there were bugs. We were hit with an unexpected 70.00 pet fee. Were not aware of this extra charge upon booking. Had to also pay a 100.00 Cash deposit upon arrival. Would not accept a credit card. Terrible experience and I would like to request a refund.

Staff was very rude

Floors were sticky in the room. Bedding looked like it was already sleep in.

The stay was quiet and the workers were really nice. It’s dog friendly and all the owners took good care of their pets and the area!

I’m glad I didn’t pay more. Hotel requires a $100 cash deposit. The place appears to serve a pretty marginal customer base. My room was quiet but the blanket was barely more than a sheet. Wash pressure was minimal and room was dingy. Extra charge for WiFi Desk staff were polite and courteous

easy access to the place where we had our activity.

Cleaning smells so bad the room

Vacancy when needed!

So, the people were nice but the $100 cash deposit plus the extra credit card after purchasing through a third party (Expedia) was really sketchy. Not to mention the place did NOT smell clean and multiple drawers had a sticky stain in them. The room was not what I expected because Expedia said it was a 2 bed room when it was actually one queen. The thing that really sucked were the pillows were incredibly thin and I woke up with neck pain in the morning. The microwave and fridge did work properly though. I definitely won't be staying here again, this place took bare minimum to a whole new level ...

Very rude manager and I mean very rude and obnoxious. First, on check in they sprung a 100 dollar cash requirement and it had to be cash. That took four hours to resolve. But the front staff lady, Sharon, and I worked it out. Sharon was fine. She gave me a coupon code for weekly discount when I asked her about weekly from Craigslist. The next morning a sullen manager showed up at the door asking for checkout at 10 am. I said I'll come down and pay. I went down there to pay and showed her the coupon and she said she would not honor it because i had already checked in. I said Expedia checked me in for one night. She said that I had once checked in so no longer valid. I told her Sharon checked me in and gave me the coupon for tomorow. The manager just said Sharon does not know what she is doing. Well...I did not hire her. She did. Then the manager started telling me how rude I was the night before when I spent four hours trying to get Expedia to fix the 100 dollar cash requirement. I told her I wasn't rude just stating facts. She said you were rude and I am going to call the police. I told her to go ahead and call the police. She wanted me out right now. This was at 10 am. Told her to do whatever she wanted. Next thing, I go back up to my room to checkout and the cops showed up with the typical you need to leave attitude. Told me I was trespassing. Told them I was not trespassing since I was paid up. They refused to give me a refund and said I'd have to get that on my own,

The staff at check in were great! The area outside for dogs was a very steep hill into a drainage ditch. Not very safe. No tissues the room. May sound dumb but I have a cold.

It was a horrible hotel. It had a smell I informed the staff my toilet was broken on my second day they never sent anyone to fixed it. It smelled horrible and the staff came in my room unannounced I don’t know how many times just so happen my child was there when I was at work . I wish I could have got a refund

THIS IS NOT A TRADITIONAL HOTEL. It is more of a transient living place. Great for those who need it but not for regular travelers. The front desk is only open during the day and not until 9 a.m.. Although they claim to have Express Check In and Check Out, they make YOU PUT UP A $100 CASH DEPOSIT. This was not disclosed clearly in the Rules or Requirements. I received a phone call shortly before checking in. The only way to get this cash deposit back is to keep the little piece of paper receipt and wait for the front desk to be open. I had an appointment at 9 so I had to choose between being late or getting the $100 deposit back. They also do not give Choice Points even though they are listed as a Choice Hotel. Neither Orbitz, nor Choice should be listing this as a hotel available for regular travelers without huge disclosures. Avoid this place unless you need transient living arrangements.

Tude front desk staff and they require a $100 casg deposit for incidentals. Very odd for a casg deposit.

If you want a clean, cheap place to stay, then this is for you. No bed bugs to worry about! Things were clean, but the smell of the cleaner that they use to cover the pet smells is awful. It is so strong that it made me sick, literally! The sound of dogs barking in the room above us all night didn't help either. The head of the bed was lower than the foot of the bed so, I had to sleep backwards. I placed my shirt over the pillow to mask the smell from the sheets! I was miserable before I left the next morning. The ladies that worked at the front desk were soooo nice! They were the best part about the place.

WoodSpring Suites cancelled my reservation because I didn't provide a credit card number over the phone or call back within 30 minutes (I was busy driving in the rain). They couldn't wait another 4 hours to get my credit card information along with a form of ID upon arrival like every other hotel in the world. The booking was already paid in full through Expedia. Really don't see the urgency. They said they also would have cancelled my reservation if I had not answered the phone call or responded to their voicemail within the allotted 30 minutes. It's obvious since I prepaid the booking they are just looking for a way to cancel the reservation, pocket the money, and give the room to someone else. They partially refunded my booking by keeping the value of first night stay even though they were the ones who cancelled on me. There are better places elsewhere. Avoid this poorly managed property.

Nothing

The actual stay was ok overall but I needed to check in a couple hours early and was rudely denied. I was there for business and had gotten in early. I had suitcases and there is no lobby so no where to sit. I was told I could wait outside. There was people sitting all over parking lot smoking and kept they were coming up to me asking questions. I had to go rent a car to have a place to put my luggage and wait for check in time. Also someone stole my laundry basket when I was doing my laundry.

Overall not a good experience. The hotel has awful policies, everyone has to ID regardless if you are checking in or not. Outside there are drug addicts just sitting around making the area less safe. The bed was cheap quality and squeaks. The shower had a shower curtain instead of glass door and for the type of shower it just makes water splash out everywhere. The tv is old quality and the place just looks run down. I would not recommend staying here unless its your last resort.

Every thing was clean nice people 0n check in .4th floor was quìte me and the bed did not get along.

Got there 45mins before check in time. I was told I had to wait till 3pm. 3pm comes, I was told the system was down and had to wait 51mins, before I was able to check in. If they had just let me check in early when the system was up. A room should have been available. I wasn't compensated for having to wait 51 more minutes, after I could have checked in. I will NEVER book this hotel again!

Thank you y'all made us feel very very welcomed! Pet Friendly also Thanks everyone

This property does not even have a supply of forks, much less any table lamps. There are no pictures on the walls. There are no amenities whatsoever. It doesn’t matter what you need you will not find it here. It was very very busy late at night but quiet. Angela keeps the place clean and she’s so good to meet. Best part of my stay.

i went thru hotels.com with pay at property. you charged a fee before I even arrived. I was told money would be refunded when I checked in and here it is two days later and I still do not have my money and the bank says it because you have not released my funds. I was only suppose to pay when I checked in at facility per hotels.com

The spot was perfect for people going through personal transitions. The staff was kind and caring. And really wanted to help in any way they could.

Would not recommend this property.

The ghastly state of the property is the BEST part of this business. The unscrupulous management -- uniform upcharging in every category of the bill, and refusal to give even an oral itemization until AFTER payment, and then refusal to give any written itemization, at all -- bears all the hallmarks of mobsters. They refused me any refund, even after I demanded it and summoned the police. They will be sued, as the police encouraged. AVOID THIS PLACE.

Everything is close…. I love that

Checking in is like visiting day in prison. No lobby, just a window. My "suite" is just a room. Though advertised with a kitchenette, there is no coffee pot, nothing. There is a vending machine, no coffee. No ice. When I asked, I was told to fill the ice trays! No lamps, just a bright overhead spotlight. When in bed, it shines right in your face. The beds are high, metal stilted, look like reformatory/dormitory beds. This is a classic case of looking good on the outside, shantytown on the inside.

the girl with the colorful tattoos was very nice. the one that replaced her the next day seemed like she did not want to provide service.

Website says you can check in until 3 am. Arrived at 1:50 am after a long night of driving to nobody at the desk. Call the number listed for after hour needs and am told by the lady that nobody can check in after midnight. I complain and say the website says you can check in until 3. She says the website is wrong. No worries though, she lets me know I can speak with the manager, in the morning. I’ve already paid for my room and just want the key, but was turned away. Ridiculous. Absolutely terrible customer service. Never stay here

smelled like cigarettes and felt like what i imagine a half-way house would.