Very disappointing. Numerous things spoiled our stay. A spilled beer bottle on top of the closet from previous guests, the tub wouldn‘t hold water for a nice soak, the shampoo container was broken so we couldn‘t get to the shampoo, the blinds didn’t work, the beds were sunken in the middle, and one day we didn‘t even get our room serviced. Not worth the money we paid!

The key did not work during my first night. Then after getting in bed, I find that my room phone does not work. The attendant said it could not be fixed, but I needed a wake up call for a very important event. He said an employee would knock on my door. well, you guessed it, no one knocked. Came down at 715 for breakfast and the food was sparse and already cold and dried out. The A/C is set so one cannot go below 66 and the blower was set to low. Coffee in the room was not replaced with new ones. Staff kept confusing what room I was in. I will not be staying there again.

Overall stay was good. Good breakfast options!

Couldn’t change the tv station so we watched bbc all weekend. The room smelled of humidity and cleaning supplies.

The room was great but we were on the first floor by the lobby and other guests were being loud without care for others and noone was at the front desk - this was at 3 am, and we heard the elevator everytime it would move (room 101 was not the best location).

Interesting stay. Had to keep asking for toilet paper and towels. On second night of stay was told I had to bring dirty towels before any clean towels would be given to me. This was at 11 o’clock at night after being out at a softball tournament all day. Never had this issue before and we stay at different hotels all the time.

Was put in room 101 which was an adaptable room for disabilities. This was not needed but it was nice, clean, and big. Only downside was it was literally right next to the elevators and lobby and was very noisy. Breakfast was included and had many choices. Would stay here again but in a different room.

Staff was amazing and very helpful

They went out of their way to make us happy. Very nice and awesome staff. A great place to stay

I really loved the stay

Present staff members and very clean.

The place is very nice, very clean and its surroundings, all the staff are very friendly, it does not have a lot of variety of restaurants nearby, but we asked for DoorDash and everything was excellent.

The rooms were comfortable and clean. The breakfast area was perfect for the family to gather and talk in the afternoon.

The room is spacious, clean, comfortable, better that I expected. There’s a Walmart near by for your convenience… over all very happy for choosing this hotel

Pretty clean hotel wifi was a little slow

closer proximity between houston City and Galveston. Though some part of the building looks renovated, pool and other areas looks dirty and unclean. Breakfast options could be improved with more refills. Smaller rooms and TV/remote doesn't work together.

Husband fell in the shower due to no anti slip pads or anything cutting his and jamming his neck. This happened Friday night today is Monday afternoon and I have yet to receive a call from the General Manager

Nice property, excellent staff, slight problem with the key cards having to be reprogrammed.

Hotel was actually very nice. The room was perfect with the exception that it smelt like mildew. If it was for the smell of the room the stay would have been excellent.

Staff was very friendly. Rooms were very spacious.

The woman who checked us in was very Kind and helpful. The gym has a nice selection of equipment for the hotel size. The room has great space and the beds are very comfortable.

Everything was clean. Bed was comfortable. Decent breakfast options.

I truly like the Holiday Inn Expresses but this one was truly disappointing. There was mold all over the restroom walls. The phone did not work. The ironing board was broken and the towel rack fell on my husband. This is by far the worst Holiday Inn I have ever stayed in.

Checkin was easy. Mahogany was very friendly and helpful during our stay.

We enjoyed our stay. The hotel was nice and clean.

Employees are very friendly and helpful

It was horrible. Breakfast was cold and nasty we got down there at 7.15 am and everything was soggy and cold I guess she cooked everything an hour before because it was definitely not fresh and hot. The lady that ran the front desk in the mornings was hateful and rude and had a attitude about everything when we went to check out I waited 30 minutes in the lobby for a cart I was the only one in the loading and un loading spot I ask her when they might have some it's been 30 minutes she said oh a lady took both carts this morning about 2 hours ago and hasn't brought them back I said are you kidding me there are other people needing them 😒 but did the lady up front care nope. And the worst part is no one but her in the hole hotel spoke English which was really annoying tried to ask several house keepers for towels not one of them spoke English just smile and said sorry dont know English then would giggle to other house keepers are you kidding me this is America how is anyone supposed to have a nice stay in your hotel when you can't talk to no one will definitely never stay hear again trust me save your money dont go hear

Worked for a one night stay

The customer service is excellent!

The room smelled like mildew as soon as we walked in. The shower had mold and looked gross. The cover smelled musty even though we hadn’t used it. It really looked like we were staying at a motel or something. Probably will try somewhere else if I ever come back.

Very clean. Good breakfast. Friendly employees

I had a service animal and they were great. Our room was so clean, and we really appreciated that. Our first impression with the front desk was great. Number one. Keep that special lady.