Very nice hotel and I’m glad it have washing machine in the room which was really conveniently

After arriving straight from the airport we were greeted by the two ladies in reception as if we were celebrities! It was such a lovely welcome to Tokyo. Room smallish as with most places in Tokyo but very well designed, very clean and modern and perfectly acceptable for two parents and teenager for 6 nights. When booking, my main concern had been the walking distance to the main parts of Shibuya, but I needn’t have worried. It was 10 to 15 minutes walk to the scramble crossing depending on your pace, some of it uphill, but it was a very nice walk initially along a characterful narrow winding street with many restaurants along it and then into a shopping mall attached to Shibuya station. We did that walk many times in our 6 day stay and it was never a problem and always an interesting stroll. The area around the hotel was very quiet and peaceful with a handy convenience store literally across the street. I would recommend this hotel to anybody. Also, look out for ‘A Happy Pancake’ near the back entrance to the mall. It’s on the third floor and hard to find but well worth it. Amazing Japanese fluffy pancakes !

Returned to this hotel for stay in the shibuya area. Hotel looks fairly unassuming in what appears to be a residential area but that was part if the charm. Rooms are on the smaller side but layout for some of the rooms are very well thought out. The washer/dryer in unit is a definite plus. Staff is very friendly. Would return.

This Hotel is compact yet very complete. It has everything you need for a comfortable stay. It has a small electric stove and pot for cooking. It has a decent size fridge with freezer. It has a microwave, chopping board, knife, cutleries and more. The size of the room is decent for Tokyo standard. The lobby even offer free coffee. The best part is, it's only 10 minutes walk away from the main Shibuya centre. I'd definitely recommend this place if you were to stay in Tokyo!

Good

Amazing staff, clean and amazing location

Great location, close to Shibuya station making it easy to get around Tokyo. Have a washer/dryer in the room was extremely convenient as well

This hotel is a very cost-effective option

Everybody was always super friendly

Front desk staff was nice and lobby lounge was well kept. However, room was very stuffy and had a loud AC. Not the most comfortable for a long trip, but will do for a short stay.

The hotel has an excellent location, with convenient transportation options, and the staff is very friendly.

Everything is good except of the breakfast. I suggest not to buy their breakfast package because you will get the same sandwich and Japanese food which is not so great.Besides from that everything is great!

Love how friendly the staff are. Family friendly and the rooms were spacious and comfortable.

Really enjoyed the stayed! Lovely helpful and friendly staff. Room was a bit small for 3 ppl but I guess that’s expected in centre of Tokyo. Kitchen had everything we need and Scramble crossing is only a 12min walk from the hotel. Allowed us to leave luggage after checkout whilst we venture out for the last day.

Spacious for japan

Friendly and helpful staff !

Close proximity to Shibuya station (approximately 6 min walk), restaurants, and convenance stores. About a 15-20 min walk to shopping centers.

Close to metro

the room is nice with a small kitchen and laundry machines. there is a grocery store just across the street. Convenient and nice to cook my own meal during travel. There is a street with small restaurants very close by. And lots of shopping malls are in walking distance. but it is a little bit far from the train station, ok if you walk without heavy luggage.

Loved our spacious studio like apt room. Was a great space to enjoy Tokyo from, conveniently located so we could walk toany dining and grocery options.

Beautiful property and lovely neighborhood within easy walking distance of Shibuya scramble. So nice having laundry in room. Would stay here again!

We loved our stay here. The location is super close to the heart of Shibuya while still being a bit tucked away from the crowds. The hotel had great amenities and were always quick to accommodate anything needed. The staff spoke great English. I’d definitely recommend this hotel to anyone visiting Tokyo and I hope to be back soon.

Top position , nice room

Loved the staff and the hotel!!!!

Fantastic

We have a problem with our microwave in our room was not working as the power was cutting off so we couldn’t heat up our breakfast.

Hotel was very clean with modern decor. Our particular room was very spacious and had a washer and dryer that we found useful.

This hotel was perfect- perfect staff, perfect location , perfect amenities!! We loved it

Tokyu Stay Shibuya was a great choice for us. A little quieter being just outside the hustle of Shibuya, but easily accessible and in a great location. Lots of wonderful eateries nearby but still only a ten minute walk to Shibuya central. The washing machine in the room was particularly convenient. The hotel was modern, spotlessly clean and the staff were wonderful.

The rooms were very well sized considering we ate only a 10 min walk to shibuya scramble. They had their own washing machines. One big negative to me was the breakfast. Please DONT waste your money on it. They basically provide a basket of frozen lobster bisque and frozen croque monsieur which we have to defrost and microwave in our own room. Very pathetic.

I love the washing machine in the room. Very convenient for me to do my laundry.

The air in-room power shut off in the middle of the night, which turns off air conditioner and load of laundry. I didn’t know what happened or what to do first night…very uncomfortable sleeping (very warm in room). I physically got up the second night and re-inserted keycard to re-start power to room.