Room was old and carpets dirty Breakfast was great

Hotel staff were exceptionally nice, even providing us with extra necessities. Would recommend staying here

The staff on reception were wonderful! Rooms were nice. Tram not far .

Excellent service!

I am in Sofia to start a tour of the Balkans. The tour agency uses this hotel and olí chose it for the first night I was in town to be at the same hotel. The hotel and area around it is quiet. Walkable to the city center. Breakfast is good in the mornings.

Old ripped off towels, tired carpets and furniture, hot water comes and go.

Like that they offered bagged breakfast for my early departure.

Completely disappointing. Front desk unaware of our reservation even we paid before. We wait long time for check-in because of that. Room climate cause continuous water dropping on the floor. I do not recommend the hotel

Very friendly staff

It’s location is very bad. The neighborhood is very ugly.

Overall I had a lovely stay. The property was clean and staff were friendly, and a to-go breakfast was prepared for my friend and I for our early early flight. The only reason I gave this place a 4 star and not five was there was just one pillow for each bed, which is something I’ve never seen. I needed more neck support. And the bedding cover was a bit short. I’m 5”10, so anyone over that toes would be poking out. I would stay there again, but different room.

Starr nice but not a the best area

Only issue I found was the WiFi. At the room I stayed signal was very low and disconnecting from time to time

Great room, hotel at a great location if traveling by bus or train, and a dedicated taxi line at the front desk. Staff were friendly and helpful. Not sure why the fridge wasn't plugged in, only flaw in an otherwise fine stay. Would stay again.

Nice hotel 30 minutes from main tourist area. Restaurant was good.

The area around the hotel did not appear as safe as we were expecting. This was an issue only after dark. During the day it was all good. The hotel is very close to the bus station and to the railway station. It is also close (20-30 minutes walk) to main city buildings. The staff is very friendly. The hotel’s room was clean.

Hotel was clean and beds were comfortable. Can't complain for the price. About a 20 min walk from the center.

A great base for seeing the stunning city of Sofia

This hotel is ok as overall we weren't very happy with our experience. The wi-fi connection in the rooms is very poor, almost non-existent at times. The towels and linens are old and worn, as the towels are very thin and had holes in them. The hotel is exceptionally run down and needs some refurbishments (stains on the carpets, paint peeling off the walls, etc). The lobby and many of the corridors smell heavily of cigarette smoke, which is disgusting. The complimentary breakfast was underwhelming, as the only thing we enjoyed were the croissants. Our heater would make very loud noises (especially during the night) which were so unpleasant that we opted to turn it off, choosing to be cold of an evening rather than listening to the eerie noises. The beds were also quite firm, and the amenities were very limited in the rooms (they don't even provide teaspoons). I feel like this hotel cuts a lot of corners to not spend money where it's important, and honestly, it shows. Unfortunately, I would not recommend staying at this hotel.

Nice hotel the breakfast nice has well..

Overal good experience

Good price Breakfast ok Location could be more central Staff ok Room could be cleaner

The staff were very friendly and spoke very good english. Only problem was the defective AC

Very friendly reception with very good English (all 3 we met). Excellent location as well.

Very good hotel in a good location. Staff is super friendly and helpful. I arrived several hours early and was prepared to wait in the lobby until check in time, but no waiting! My room was ready for me.

Very good hotel in a good location. Staff is super friendly and helpful. I arrived several hours early and was prepared to wait in the lobby until check in time, but no waiting! My room was ready for me.

Excellent staff

Very friendly staff, clean and confortable beds.

I was upgraded because of the reward program and people was very welcoming. Had the night as a part of a longer trip.

The staff were very nice and helpful. The facility was great!

The staff were very nice and helpful. The facility was great!

Lovely hotel for the price Clean Comfortable Warm Staff were nice Breakfast nice