good

The staff were amazing and extremely friendly. The location was great. The hotel was doing major construction and was not told of this prior.

The hotel’s location is superb. It is located a few hundred meters from Hoan Kiem lake. It’s a very safe place to stay and visit Hanoi. The room is very clean, and the Wi-Fi is very fast. There are plenty of Vietnamese restaurants and souvenirs shop nearby. The hotel has a restaurant on the 8th floor offering excellent Vietnamese dishes. We had free breakfast including excellent Vietnamese soup called Pho, fried eggs, various Vietnamese fruits, coffee, tea, mango juice, … Ms. Thao and Ms. Ngoc Anh (restaurant staff) are very polite and professional, as well as the staff at the reception and travel desk. We will certainly stay here next time we visit Hanoi.

Good location

Lovely staff, very helpful and attentive.

This was THE WORST hotel I have ever stayed at, and I travel a lot for work and pleasure. The bed was rock hard, there is a loud bar across the street blasting loud thumping music into the early hours of the morning, making it impossible to sleep. The breakfast host PICKED HER NOSE and inspected her find then proceeded to serve my breakfast with those dirty hands. There is no shower curtain in the bathroom, which is a safety hazard as water goes all over the bathroom floor. A man tried to force his way into my room at midnight (there are no peep holes to see who it is) and the hotel said he was "looking for friends in another room" - why did he look me in the eye and push the door open? I am not his friend. He did not know me. They refused to do anything, Eric at the front desk let this man into the hotel. And the worst part, Huong, the front desk woman, SCREAMED at me for over an hour, refusing to assist or refund the rest of my stay, saying there is "no bar or club" and that i was lying, and that the other incidents did not occur, and she refused to help or refund me because, as she yelled at me over and over "they are your FEELINGS!" I told her i would be leaving a bad review, she replied that she'd deny it all. If this happened in the US, Europe she would be fired. This is disgusting, horrendous service, a health and safety violation, and literally the worst hotel stay of my life. I write this out in the hopes of helping my fellow travellers- DO NOT STAY HERE.

The staff were very friendly and helpful. Good location in the Old Quarter and close to lake. The breakfast and service was good.

Great experience , nice staff

Great location and service Really nice and helpful staff Highly recommended

excellent hotel and nice room

great

Hotel is in the good location, staff is amazing. They were very helpful. Room is spacious and clean, especially, the price is really cheap.

The staff were very kind and helpful.

Nice boutique hotel in a good location with friendly staff and good restaurant. The street facing rooms are nice (if you can tolerate the early morning traffic noise). The interior rooms are dark and claustrophobic (and not that quiet either).

It was nice hotel at french quarter, but very closebto Hian Kiem lake. Free upgrade of the room to bigger room and was good. Thanks for the kindness.

Geeat staff, very helpful. Even upgraded my room.

I stayed for one night on three occasions over 2 weeks. Excellent facilities in hotel and room. Hekped with all my onward travel arrangements. Extensive and delicious breakfast. What sets this hotel apart is the wonderful staff. From the moment you step through the door until you leave the service is amazing. Eg accompanied me all the way to my coach on the night train and on my final day diverted my taxi to the airport back to the hotel as i had left my daypack behind and hadnt even realized. Forever grateful. The management should be very proud of all of them. I would definitely stay here again

We booked this hotel mainly for the glowing reviews of staff by others and we wasn’t disappointed staff lovely people so helpful Jasmine / Lucas / Jake / Daniel / Kent to name a few lovely welcome on arrival with drinks and fruits breakfast great selection we booked with Jasmine airport pickup and drop off already waiting for us and on time drop off very close to all the main areas around the old quarter 2 minute walk to lake and 5 mins to busy restaurant area but still very quiet while sleeping I can’t give these guys at the hotel enough praise one of the most welcoming hotels we have ever stayed in down to the smallest of touches even remembering our names when we walk through the lobby well done hope to see you all again soon carl and Dianne 👏👏

Located near various attractions and great food. Near the lake where there were much activities and crowd. It’s lively. Also, walking distance to old quarters where eating and drinking is so convenient especially late night.

Nice cosy hotel and great location. The staff was really kind and helpful. Delicious breakfast. Real value for your money. My room only had a small window not like in the pivtures. Though it made the room more quiet :D

Central location near to eatery, shops and attraction. Friendly staffs that always serve me with smile and treat me like their friends. They always prompt to answer my queries and gave good recommendation on local food. Will definitely stay here again if I visit Hanoi in future.

This hotel should be praise by its service and the quality of its staff. They went above and beyond to help us with anything we would need to have a comfortable stay. We stayed one night and later repeated because of the great service and comfortable facilities. It is also conveniently located and it was easy to walk close by. The staff was super helpful booking us taxis from and to the airport and even helping us sending a package from the post office (really, who does that?). Breakfast was delicious and made to order besides a large buffet.

Very kind staff. Somewhat smaller hotel. Great location.

A fantastic stay with amazing service! Very good rooms with wifi.

Our stay was very short but the customer service was phenomenal. The transportation/tour booking went very smoothly. The room met our expectations of comfort and the breakfast offered a variety of dishes that were delicious. We had laundry done and needed it back before leaving the following day, they had it returned to us by the end of the night. I would highly recommend Emerald Waters Hotel Trendy to anyone staying in Hanoi. Very close to many of Hanoi's attractions.

Amazing service, most friendly staff I have ever come across. Fantastic location in old quarter and walking distance from lake. Excellent spa and restaurant. Super breakfast spread.

Quiet area. Close to old quarter.Staff very helpful ,organised some trips for us.

The only thing i must evaluate as very bad, is the shower curtain, all the rest is very good.

Everyone working at this hotel was very hospitable. Highly recommended and excellent walking distance to most attractions in Hanoi.

Friendly staff and good service. Will recommend friends to stay there.

We loved the staff at emerald waters Trendy. They genuinely care about ensuring your well being and comfort - and truly exemplify the warmth of the people of Hanoi. The room was large and comfy. Breakfast was fantastic each morning with a wide selection including a hot menu. We could walk to all of the bits of old quarter and nip back in when we needed some rest from the heat. The location is so good for all of the old quarter. Highlight would still be the incredible staff. Happy to stay here again

To name only a few highlights: amazing staff and service, easy check in and check out, breakfast breakfast breakfast, prime location etc. Thank you Emerald!