Very normal. Service is like a 2-3 star hotel.

Great location, wonderful and professional staff. Rooms are very clean.

Absolute the best stay in smack in the middle of old Hanoi. Funky hotel, great rooms, excellent service, smiles all around. I would go back here any time.

This place is total class. We arranged for airport pick up. They were there, very inexpensive for 4! We enjoyed the breakfast buffet.. huge selection. Service impeccable. Front desk were so helpful, efficient and spoke English very well. Would highly recommend this place for a visit to Hanoi, we’re easy walk around town and into old quarters

Convenience

Pleasant stay. Friendly and helpful staff.

The attitute of staff was good and also the cleaning. But the room needs more lamps to enlighten more.

The hotel in in good shape. Pool and spa is nice and clean. I had a room in the 8th flor. That room was super quiet. Housekeeping worked 100% positive.

Great location, great staff, and most always a very pleasant stay. Some rooms are a little dated and that should be considered. I did have a couple bathroom issues...

This hotel was absolutely outstanding. Decorated with wonderful flair, the rooms are incredibly comfortable, staff gracious, polite and helpful, and the breakfast is to die for! if I am ever back in Hanoi, I’m not going to look any further. This is my place. It couldn’t be any more conveniently located either right in the heart of the French quarters.

Very aged dated dark wallpaper peeling off walls.

It was an unique room setting ! When you enter the room you notice the opera decor with the red velvet pillows and the arm chair and the foot rest the same in red velvet .The bathroom mirror is surrounded by the lights to give you the impression you are in the back stage applying the make up ! The only problem we had , the bed was too high but they brought us 2 foot stools and removed 1 small mattress and the problem was solved! Excellent service and excellent location

It was an unique room setting ! When you enter the room you notice the opera decor with the red velvet pillows and the arm chair and the foot rest the same in red velvet .The bathroom mirror is surrounded by the lights to give you the impression you are in the back stage applying the make up !The only problem we had , the bed was too high but they brought us 2 foot stools and removed 1 small mattress and the problem was solved!Excellent service and excellent location

berry nice hotel

Awesome nice hotel and clean great hotel for business traveler

The location of the property is excellent within easy walking distance to the Opera and HK lake. The staff are extremely friendly and helpful. The major major minus is the lighting in the rooms which are far too dark; as a result of which I had to pay for an upgrade to a well lit suite

Ok nice place. Good food. Will recommend friend stay this place

no natural light in the room. the room might be for those who like theater decoration

Generally nice ambient and classic. Was there on Saturday, held a grand event with many pretty ladies! Security is generally good.. Booked a king size bed room, instead was given a ‘king size’ bed with two single beds combined. What was really terrible was the bed base board protruded so much that I almost fell while getting off the bed twice. Bed was too high for my height of 1.68m, made it not easy to get on the bed. Checked out at 6.50am on 25 Sept, only one counter staff handling checking in and out, had to wait more than 10 minutes.

Generally nice ambient and classic.Was there on Saturday, held a grand event with many pretty ladies!Security is generally good..Booked a king size bed room, instead was given a ‘king size’ bed with two single beds combined. What was really terrible was the bed base board protruded so much that I almost fell while getting off the bed twice. Bed was too high for my height of 1.68m, made it not easy to get on the bed.Checked out at 6.50am on 25 Sept, only one counter staff handling checking in and out, had to wait more than 10 minutes.

The hotel location was great. But the hotel does show signs of aging . The bed was comfortable and the bathroom was gorgeous and large .

Had to change roooms in the middle I f night. Make sure you get a room facing the central hall, no view is better then the noise coming from a local diaco

Good location, nice rooms and helpful friendly staff

This property is in a good area but overvalued compared to other hotels in the area. very basic in F+B The suite rooms are very overstated they do not compare to normal suite rooms.

This property is in a good area but overvalued compared to other hotels in the area. very basic in F+B The suite rooms are very overstated they do not compare to normal suite rooms.

Good and professional service in the hotel, it is worth to stay here.

Nice location, comfortable and clean room, very good breakfast

Hotel was super cute, eclectic, and whimsical. Service is wonderful. My fridge was broken which wasnt a big deal but I had medicine that needed to stay cold. The conceigre stored it for me overnight which was a life saver (literally). The gym is cozy but clean and modern with a nice balcony. The next day I had to check into the Hilton with a group and they arranged a taxi to go around the corner so that I did not have to tote by 2 large bags across the busy intersections. Wish I had another night here to enjoy the other ammenities but after spending one night here and 1 night at the Hilton, my preference is Mgallery. Restaurants in area are also great!

The staff/service were excellent, lobby was nice as were the public areas. Good location, etc. Did not use the pool or eat at the hotel, so can’t comment regarding same. Our only concern were the rooms. We stayed here three non-consecutive nights and found the rooms need some addressing. It was a lot of little things, but they start to add up. In room 502 the floor was warped in one area, but just covered with a rug. In room 302 the lights didn’t work properly. The knobs by the doors had to be turned considerably too long to go on and at times the lights flickered. Also the lights around the vanity needed to rectified. In several of the bathrooms either the outlets are an issue or the blow dryers are, because the blow dryer would not stay in the outlet and simply falls out mid-use. Our first room, which I think was 206, the door opens halfway and then kinda got stuck and gets considerably more difficult to open. There were some other little issues and it starts to add up. The rooms don’t feel like a 4-5 star hotel.

I've stayed at this hotel a few times. The inner rooms face an internal courtyard which means that the rooms are always dark. The beds are probably the highest I have ever slept on (I'm six feet tall), I wouldn't like to fall out of one! Staff are nice. Bit expensive for what it is. Super Italian restaurant across the road and close to the centre of town.

This is a great hotel and it’s very close to all the great places in Hanoi. We had a mishap with the concierge who was incompetent and arrogant but the manager was great and handled it with a lot of professionalism which we truly appreciated. The hotel has great amenities and is very classy

While in a good location, the hotel needs to be cleaned up. The paint was peeling. The pool looked murky. The loungers filthy. The concierge seemed clueless.