Air conditioning was not working well. Told the front desk. They said they checked it and it was ok. Room never made it to a comfortable level. Room was booked with a free dinner. Hotel only honored dinner for one night not the two nights booked. At checkout they tried to charge us for the dinner. We had to remind them. Room was noisy till 4:00 am. Hard to sleep.

We were in Boracay recently and booked our stay with Golden Phoenix. The first room offered to us had two single beds. The picture used on this website is quite misleading as I was told there are very few rooms in the hotel with a king size bed. Also, the room seemed to have been cleaned but one of the beds had a lot of sand on it. After speaking to reception we were finally given a new room with a king bed. The wifi system is quite annoying as well. At the front desk they display prices for wifi usage but we were given free access, only thing was we had to get a new code every 24hours. The breakfast mainly offers South-east Asian cuisine and nothing to write home about. The hotel is located in Station 3 but if you are a family or a want to get some sleep at night, I would recommend Station 1 or the end of Station 2 closer to Station 1. All in all, I wouldn't recommend this hotel. The money is better spent elsewhere.

The check in was okay , but was disappointed with the room , as no view just cement wall outside the window , had 2 single beds instead of king bed , safe not work had to get another safe . the bed was hard , so not good sleep ! The breakfast was very disappointing , not much choice . Hotel in need of repair as lots of rotten wood

The check in was okay , but was disappointed with the room , as no view just cement wall outside the window , had 2 single beds instead of king bed , safe not work had to get another safe . the bed was hard , so not good sleep !The breakfast was very disappointing , not much choice . Hotel in need of repair as lots of rotten wood

Beach front, nice pool, good breakfast and good security.

Close to the beach, very clean, staffs are very friendly, very good service! Would come back here again

Checked in nice and easy but soon discovered the "free WiFi" didn't reach our room on the 4th floor. It was Christmas so we wanted WiFi to stay in touch with family. No one seemed to want to help us with this and one employee was very rude. Our air conditioning dripped in the night and got fixed on our last day. The water went off on the last day too, and no explanation was given. The bar sold very few drinks and breakfast was always busy, maybe due to the time of year. It was nice and clean, but I am sure we could have stayed in better places for the price.

Checked in nice and easy but soon discovered the free WiFi didnt reach our room on the 4th floor. It was Christmas so we wanted WiFi to stay in touch with family. No one seemed to want to help us with this and one employee was very rude.Our air conditioning dripped in the night and got fixed on our last day. The water went off on the last day too, and no explanation was given. The bar sold very few drinks and breakfast was always busy, maybe due to the time of year. It was nice and clean, but I am sure we could have stayed in better places for the price.

Some staff like reception staff are not friendly or smiling. It would be nice if they have a warm smiling faces not sulky. But the rest of the staff are polite and friendly. Pool area slippery dangerous, witness a kid slipped and hurt herself bleeding nose and lump on the head. Staff no clue how to give first aid. No incident report at all which is the management to take the necessary responsibility. No action except ice for the head that's it. Never reported to parents the incident. That's really bad. Room is smelly and leaking Aircondition. Food not bad. Buffet breakfast is limited choices. Building needs some upgrading and improvement. Overall I rate is 2 1/2 star. Please improve floor area on the pool. Make it anti slip flooring.

Bad Hotel, Stay Away

The rooms either have no view at all (looking straight in to the wall of the neighbor building), or looks down on to the neighboring slum neighborhood. Some of the staff were quite friendly, though most dont speak good English, and some are outright rude and unprofessional. The hotel was not cheap either, so all in all it provided very poor value for money.

The rooms either have no view at all (looking straight in to the wall of the neighbor building), or looks down on to the neighboring slum neighborhood. Some of the staff were quite friendly, though most don't speak good English, and some are outright rude and unprofessional. The hotel was not cheap either, so all in all it provided very poor value for money.

front desk personnel are so helpful with our needs. Family room very spacious and quiet corner grd floor, pool, garden, frontdesk, restaurant and beach just within our reach.

The location is great, but way too overpriced for this quality. Breakfast is horrible with very limited choice of buffet. The safe in our room was broken and couldnt be used. The electricity went out twice during our stay.

The location is great, but way too overpriced for this quality. Breakfast is horrible with very limited choice of buffet. The safe in our room was broken and couldn't be used. The electricity went out twice during our stay.

We arrived before 1 pm which is over an hour before check in. A staff helped us keep our things first and brought us to the restaurant which is right at the beachfront. Welcome drinks were immediately serve as well as we were waiting for our room to be ready. I was hoping to get checked in early, apparently we had to wait until 2:30 pm before we finally got our room key. Staff were really helpful and pleasant so that made it up with all the wait. In my opinion, this hotel had the most genuinely pleasant and well mannered staff I've ever been so far. We got a family room which is of relatively good size for 4 persons. I'm in fact happy with it, 4 twin sized bed, all the furniture were good, and most importantly they have a safe and the heater was working perfectly well. My kids enjoyed the pool so much and i'm really glad that it was well maintained. There is barely anyone utilizing the pool which may be the reason why there isn't any pool attendant at times. The view was great from outside as you look towards the right side of the beach. Won't beat station 1 beachfront though. Station 1 is about 25 mins to 30 mins by foot and approximately 15 minutes walk to Dmall.

We arrived before 1 pm which is over an hour before check in. A staff helped us keep our things first and brought us to the restaurant which is right at the beachfront. Welcome drinks were immediately serve as well as we were waiting for our room to be ready. I was hoping to get checked in early, apparently we had to wait until 2:30 pm before we finally got our room key. Staff were really helpful and pleasant so that made it up with all the wait. In my opinion, this hotel had the most genuinely pleasant and well mannered staff I've ever been so far. We got a family room which is of relatively good size for 4 persons. I'm in fact happy with it, 4 twin sized bed, all the furniture were good, and most importantly they have a safe and the heater was working perfectly well. My kids enjoyed the pool so much and i'm really glad that it was well maintained. There is barely anyone utilizing the pool which may be the reason why there isn't any pool attendant at times. The view was great from outside as you look towards the right side of the beach. Won't beat station 1 beachfront though. Station 1 is about 25 mins to 30 mins by foot and approximately 15 minutes walk to Dmall.

Hard to get to from the street. Don't believe Southwest Tours when they tell you they'll drop you off at your hotel's front door. This was not the case with us. We had to lug our baggage through unpaved back streets through market stalls ourselves. The hotel sent 1 porter who carried 2 out of the 6 luggage we had. Check in was slow. Despite arriving past 3pm, our rooms weren't ready. Our 'welcome drinks' was cheap Tang. Family rooms are spacious but no luggage racks available. The 1 lift constantly reeked of mould due to the wet plastic flooring. Breakfast spread is dismal and caters for the high number (>95%) of Korean/Chinese guests. Wouldn't be surprised if they served dinner leftovers from the night before. Toilet clogged up on third night and we were told not to flush used toilet paper down the toilet. Disgusting. Definitely not staying here again.

Hard to get to from the street. Dont believe Southwest Tours when they tell you theyll drop you off at your hotels front door. This was not the case with us. We had to lug our baggage through unpaved back streets through market stalls ourselves. The hotel sent 1 porter who carried 2 out of the 6 luggage we had.Check in was slow. Despite arriving past 3pm, our rooms werent ready. Our welcome drinks was cheap Tang. Family rooms are spacious but no luggage racks available. The 1 lift constantly reeked of mould due to the wet plastic flooring. Breakfast spread is dismal and caters for the high number (>95%) of Korean/Chinese guests. Wouldnt be surprised if they served dinner leftovers from the night before.Toilet clogged up on third night and we were told not to flush used toilet paper down the toilet. Disgusting. Definitely not staying here again.

Couple in our mid twenties, stayed for 7 nights. The hotel is pretty much what we expected. Easily a 3 star hotel in Europe. The breakfast is oriental but their was still cereal, eggs, toast and pancakes. The hotel is quiet yet a 20 minute walk to dmall. The dinner menu is on par with the rest of the island and the happy hour was well priced. My only criticism is that the pool is kind of cold. Beware of henna, fake tan stains ect. The hotel will charge about 40 usd for each sheet, towel ect stained.

Couple in our mid twenties, stayed for 7 nights. The hotel is pretty much what we expected. Easily a 3 star hotel in Europe. The breakfast is oriental but their was still cereal, eggs, toast and pancakes. The hotel is quiet yet a 20 minute walk to dmall. The dinner menu is on par with the rest of the island and the happy hour was well priced.My only criticism is that the pool is kind of cold.Beware of henna, fake tan stains ect. The hotel will charge about 40 usd for each sheet, towel ect stained.

bed was too hard. not enough staff to do house keeping. only 1 iron to be borrowed in the whole hotel

The hotel is quite clean and overall ok. But was wonder why the reservation staff are never reply the email. I was email a few times to hotel reservation to arrange airport transfer. But no one reply the email. Until called to hotel and was informed by one staff that I should call to reservation which is another number and refused to transfer the call. Then no choice called to another number and the staff told me that they received the email. Ok let it be and I booked the transfer for 2 ways. But when we checked in the reception staff told me that we never book the transport for departure. So I booked for the departure and the staff told me will call to the room and inform us the time. But until last night they never inform us the time and we have to go and check again. They confirmed the departure time as 9:30am. We checked out at 9:00am and wait until 10am but no one come and pick up. I think the receptionist never confirm the transport with their agent and at the end the agent come and fetched at 10:15am which is last minute arrangement. We sure will not choose this hotel again.

The hotel is very nice, although a bit far from D'Mall. The Beach front is very good and not too crowded for swimming, specially in the morning. Best location for people who just want to relax and enjoy the beach.

Very good in service. Also foods and the pool we really love it. Ambiance superb. Its just that it was a tiring walk from here to D mall (station 1) but then i can say i would be back here again. Love this place :)

Doesnt look as new as the photos. Also the cost did not reflect the quality of accommodation we expected. Access is very hard from main road, we had to carry our bags 1km.

I recently stayed at the Golden Phoenix during the last week of October. Overall, the trip was great, the hotel was decent but definitely overpriced considering the quality of rooms. Here are the Pros : Great Location, Great Service, Buffet Breakfast is included with your stay, Awesome pool. Here are the Cons: Rooms arent truly cleaned daily ( Just beds made & floors swept), Worn out furniture in the Angol Suites, poor drainage in bathroom tub, and overall poor quality tub fixtures ( constant leaks)

Located directly at the beach, stunning pool. The only negative would be the breakfast, it was to Chinese inspired

Great hotel, super nice staff, clean and great breakfast.

The hotel is recently built, but doesnt always show it. We visited on a rainy weekend, so there was water everywhere, in the restaurant, hallway and in some of the rooms. We had the deluxe room, which has nothing 4 stars about it, try to get one of the better ones. Breakfast was Another problem is the access to the hotel from the street. All cars and tricycles stop 300 meters away from the hotel and you have to walk that distance through a dirt road (that becomes a pig puddle during rainy days).

Reserved 2 rooms... both oceanfront at high cost per night ... was promised in-room internet which I have come to expect from any quality hotel and which I need for business when I travel .. 1st room had no working air con so room transfer was necessary .,.,. 2nd room had no internet service and hotel technicians remedy was to open my windows letting in mosquitoes to pick up wifi from Pita Hut down the beach which had virtually no signal ...we had late flight so I requested 1 hour additional time to check out and was denied for both rooms ... at checkout was charged for broken ashtray and so requested credit for no internet service ...again denied 100% ... big patio on ocean but only 2 small hard chairs and tiny cheap table...the only thing management did was play the Korean flute in the afternoon ... would never stay there again ...

convenient location , clean hotel & rooms , quite @ night time so you will get a good night sleep , only set back shower fluctuates from hot to cold with little warning .