Thanks to incompetent Bubu staff at the jetty that was supposed to arrange for us a transfer to the airport but managed to take us to the wrong airport, we not only missed our flight, had to purchase new tickets, lots time and lots of nerves but they managed to ruined and erase any nice memories we had from the holiday. So I do not remember anymore the nice beach (although a bit spoiled with too many water taxis and petrol smell), crystal clear water, very friendly and attentive Bubu Villas manager, friendly and smiley staff at the property, clean and comfy rooms that are definitely the best ones at the island... these potential beautiful memories where ruined on our way back... we got the boat transfer to the jetty in Besut, where BuBu "ground staff"asked as for our flight number and departure time. We undenied the time and the departure airport. We were informed that we can get some lunch and a taxi will be waiting for us at 2pm to take us to the airport. Great... how wrong we were. After one hour drive we started to be worried as the surroundings did not look like Kuala Terranganu. We asked the driver (who spoke almost no English) and were informed that we are going to another airport that is 3h drive from Kuala Terranganu... so we were about to miss the flight as there was no option to get to the right airport on time... luckily our layover in KL was long enough so we were not in danger of missing the flight to London...

Thanks to incompetent Bubu staff at the jetty that was supposed to arrange for us a transfer to the airport but managed to take us to the wrong airport, we not only missed our flight, had to purchase new tickets, lots time and lots of nerves but they managed to ruined and erase any nice memories we had from the holiday.So I do not remember anymore the nice beach (although a bit spoiled with too many water taxis and petrol smell), crystal clear water, very friendly and attentive Bubu Villas manager, friendly and smiley staff at the property, clean and comfy rooms that are definitely the best ones at the island... these potential beautiful memories where ruined on our way back... we got the boat transfer to the jetty in Besut, where BuBu ground staffasked as for our flight number and departure time. We undenied the time and the departure airport. We were informed that we can get some lunch and a taxi will be waiting for us at 2pm to take us to the airport. Great... how wrong we were. After one hour drive we started to be worried as the surroundings did not look like Kuala Terranganu. We asked the driver (who spoke almost no English) and were informed that we are going to another airport that is 3h drive from Kuala Terranganu... so we were about to miss the flight as there was no option to get to the right airport on time... luckily our layover in KL was long enough so we were not in danger of missing the flight to London...

Service of staff and quality of food are excellent. The problem is terrible noise of night club located just 10m away from hotel. They play a loud speaker until 3 AM on weekend. My room No. was 1. it locate only besides night club. If you can choose room, it is better to avoid room No.1 or No.2. on weekend. The condition of room was good but some overpriced. If you have to use wifi at night time, choose room No.1. That room was so noisy due to the music sound but you can catch wifi signal in room.

This is the second time we've stayed in the villas and it is a lovely place to be. There have been, however, some noticeable changes which put a slight dampener on our experience this time. While the rooms are really comfortable, spacious and in a great location next to the beach with a fantastic restaurant, the quality seems to have dropped in terms of some staffing members and their abilities to resolve other issues, maintainence of the villa and absence of advertised wifi. When we checked in, the glasses in the bathroom were dirty and when we informed the staff we were told that they were only for your toothbrush so it's ok, the aircon didn't work and having been assisted by one member of staff we were told it was broken - no solution given until we approached another member of staff and only certain numbers on the safe were useable. We were also overcharged by around £20 on our final bill at checkout - something we still need to raise with management. Having said that, another member of staff ensured we changed rooms so everything we how it should be at £120 a night. The restaurant is lovely and the serving staff there are brilliant. The food is amazing and they even waited for us one night to come back and eat when we had gone to another place in search for wifi before coming back to eat (and we had arrived back late). The massages are also brill! It's a great place and I do hope they maintain the standard as it would be such a shame for it to go down the pits.

This is the second time we've stayed in the villas and it is a lovely place to be. There have been, however, some noticeable changes which put a slight dampener on our experience this time. While the rooms are really comfortable, spacious and in a great location next to the beach with a fantastic restaurant, the quality seems to have dropped in terms of some staffing members and their abilities to resolve other issues, maintainence of the villa and absence of advertised wifi. When we checked in, the glasses in the bathroom were dirty and when we informed the staff we were told that they were only for your toothbrush so it's ok, the aircon didn't work and having been assisted by one member of staff we were told it was broken - no solution given until we approached another member of staff and only certain numbers on the safe were useable. We were also overcharged by around £20 on our final bill at checkout - something we still need to raise with management. Having said that, another member of staff ensured we changed rooms so everything we how it should be at £120 a night. The restaurant is lovely and the serving staff there are brilliant. The food is amazing and they even waited for us one night to come back and eat when we had gone to another place in search for wifi before coming back to eat (and we had arrived back late). The massages are also brill! It's a great place and I do hope they maintain the standard as it would be such a shame for it to go down the pits.

great service and great rooms!

Basic room without anything special.Service was very bad at the restaurant.For same price ( quite high) could have better deal!

Basic room without anything special. Service was very bad at the restaurant. For same price ( quite high) could have better deal!