Staff was very good and helpful..

The staff were absolutely amazing!! They went above and beyond to make sure you felt welcomed and was ready to assist in any situation that you might have had. From helping you find transportation to making sure you had all the things necessary to make sure your stay was a perfect one. They cared…I highly recommend!!

Good stay

Fantastic!!!

Lovely modern hotel with great staff and a wonderful lap pool!!

Great hotel in great location.

Staff were great！

Great hotel and location. Staff is very friendly and accommodating. Enjoyed my stay.

Luxurious, spacious, great location, and great option for families, couples, or business!

Remarkable property. Large, well laid out rooms and bathroom. Comfortable and clean. Great location in the city steps from shopping, sightseeing and tours. Highly recommend!

AMAZING hotel with amenities. The only reason it got 4 stars is because parking is expensive ($70 for valet and then you have all these hidden fees). Staff is super nice and kind.

Wonderful, safe, and clean property! The staff were amazing, happy, and helpful! Can't wait to go back!

The coffee shop should close much later. Some people like the option for purchasing a quick in room snack without leaving the property in the evening or night

Great

We messaged the property 3 days prior to our arrival asking for an early check-in. They never responded. When we arrived, the front desk clerk did not acknowledge our unanswered message, told us curtly our room was not available and that we would get a text. No effort was made to expedite the preparation of our room. Hours later, still no text from the hotel so we returned and was told by another clerk that it was still not ready and nothing could be done. Not happy with this lack of service, we spoke to another front desk associate, Farnaz. She was fantastic. She addressed the situation immediately, had our room ready within 10 minutes and followed up during the day to make sure everything was to our satisfaction. A true professional and class act. Loews Chicago is very lucky to have her because our stay and review would have been very different if it wasn’t for Farnaz.

One night stay. Area is convenient to shopping, some dining, navy pier and river. We walked around a lot and never worried about safety. Of course you can’t be stupid. Uber was readily available. Staff was great, especially front desk both at checkin and checkout. Would definitely come back for a longer stay and take in more of the sights. Except the bears.

Great hotel

Nice location luxurious hotel very friendly staff

Very nice hotel and attentive staff.

Great Location.

I was very disappointed to find out that the pool was out of service when I specifically booked this hotel for the pool. It was not communicated ahead of time. However, the property was clean and the staff was very friendly.

Avoid

Fabulous hotel, everything was perfect

Nice hotel, good area, walking distance to everything.

The Loews Chicago Hotel was beautiful, clean and located within walking distance of many areas we wanted to visit. The hotel staff were efficient, friendly and helpful. I accidentally left several items in the closet, and they are being returned to me, at no charge. I am very grateful to have found this lovely place!

everything was perfect. I like it. It was clean very friendly. People,

Are room smelled like a dirty wet dog. We booked this hotel because of the rooftop bar-restaurant, which was never open during our entire stay. This is one of the worst hotels I ever stayed at. Extrance is cold, stainless steel and looks like you’re walking through a walk in freezer. The Bed mattress was so uncomfortable, my back still hurts. Mold in the shower. Again, worst hotel I’ve ever stayed at.

I had a really great time at this property, the room was beautiful, clean and comfortable! Amazing views and great location.

Great and friendly staff. Ice Cream social was a bonus!

Amazing service, by front desk/all staff. Clean rooms- beautiful hotel!

Amazing stay

Goood