Room assignment was terrible. Ocean view was city view over busy restaurant and outdoor bandstand.

The most amazing service I’ve ever received. I stayed with three friends in a two queen ocean view room. At checkin, they provide you a convenient bracelet as your room key and give you a glass of champagne. We stayed on the 9th floor, but the elevators are so fast, it was very convenient. The pool was so amazing. There were three different pools and a hot tub. My favorite pool is the infinity one overlooking the ocean. And they’ll set up pool chairs for you with complementary sunscreen and spa water. It was heavenly. I’d let the manager know we were celebrating a milestone birthday, and they gave us complementary champagne and chocolate strawberries. It was amazing!

This is just a fabulous property. We could not have enjoyed our stay more. The lobby bar, the restaurants, the pools and the truly incredible team that manages this property. To the extremely comfortable rooms. It's a little old school in styling. And the hotel doesn't have the best section of beach. But we would return to San Juan just to stay here. Pro tip: Yes the restaurants are pricey but the quality is infinitely better than many of the locations near the hotel. You have to get out and explore PR, of course. But not necessarily Condado. Enjoy being pampered at the Vanderbilt.

Lenna at the front desk was great!!

I was lied to and was treated like I was nobody. Never get my business again

Best place to stay

My husband and I stayed at the Condado Vanderbilt in late August for his birthday. Overall, it was a nice experience. The room was nice, the bed was comfy, we had an ocean view King in the West Tower and it being a corner room, we also had a great view of the bay as well. The fitness facility was adequate, so we were able to enjoy our morning workouts. There were several restaurants on the property for convenience, but they were quite pricey. The are several pool areas, one with an infinity pool and one with a hot tub, these were excellent! The only downside is there is no beach on the immediate property. You have to leave the property through a side gate to get to a public beach, where a small section is designated for hotel guests. A couple of issues to be aware of regarding the room are the lighting in the bedroom in the evening is extremely dim. There are zero ceiling lights, and the only lighting is tiny bulbs in the bedside lamps. When getting dressed for an evening out, trying to check yourself in the full length mirror is quite difficult since it's so dark. The bathroom is somewhat spacious, but there is simply a standalone sink at a mirror with zero counter space. It's impossible for two people to be at the vanity at the same time and for a woman with cosmetics and hair products, there's barely room to put anything! The staff were extremely pleasant and helpful, and we had a great experience checking in and checking out. Overall a nice hotel!

Nice