It was good.

Lovely garden. Gym was interesting, but not extensive.

I liked everything, one thing I did not like was the stores in the hotel opened later than I had hoped for

We absolutely loved the hotel. Was very grand, extremely clean, staff so polite and helpful. Our room was huge, extremely clean and very well maintained. There were lots of options for food in and around the hotel and access to the subway was just a few mins walk. The Japanese garden is a highlight. So beautiful and peaceful. Overall we loved the hotel and would definitely stay again

Terrible - stayed 5 nights and had nothing but problems On arrival curtain rail in room was falling down - took 3 days to fix In bathroom shower tap came away from the wall as I turned it on - causing me to slip Beware no restaurant food after 9pm even though they advertise until 9.30pm - staff wants to go home. We went to the sky bar and had to negotiate for a drink - we could have one if we drank ‘quickly’ this at 8.45pm !! On your way to swimming pool do not wear your bath gown or slippers provided by the hotel. U will be rudely told to change by a member of staff! The pool locker is so small that nothing more than a shorts, towel and t-shirt will fit. This is ok to wear however. If you want to book an additional night in the hotel they advise you not to ask at reception for the best rate but to use Expedia?! In the swimming pool be careful not to fall down the steps because they do not wash away the excess water even though there are lots of pool staff discussing between themselves. If you want to swim be careful not to swim in one direction because other swimmers will be playing on inflatable circles and entering and jumping into the pool without warning. The lifeguards look on and say nothing even if you ask them to warn swimmers to have proper pool behavior. If you have a complaint as I had - you will need to have 3 meetings with a ‘duty manager’ lasting over 30 minutes each time only to be told they can do nothing to help you nor care?! All in all a bad experience

I interacted with the concierge desk for the most part and Sharmaine was so very kind and helpful! She was the best! ❤️

Loved the hotel wonderful staff and quality, dislike that the pool is extra unless a member! Things like the pool should be included in your stay and only meals/drinks as additional charges

Great stay

Beautiful hotel with friendly and some English speaking staff. It is so big that we got lost multiple times in looking for the next great restaurant to eat at. The Japanese Garden is even better than the pictures on the website. It is close to two train stations, so getting around Tokyo from this location was very easy.

Great pool with long opening hours. Lovely accommodating staff. I was shocked when I saw a laundry bill for £170 (32,000 Yen) for what would be 1-2 loads in a washing machine. Prices before hand would have greatly influenced my decision but I was not informed until after the laundry was finished, how much I owed.

Their hospitality was really good!

It was a great experience. Hotel was clean and staffs were nice!

Great location and impressive garden.

Upscale hotel in the central location. Easy walk to metro and local shops

My only gripe is that guests have to pay to use the pool, it is not complimentary with the stay.

Everything was amazing

Beautiful gardens and very helpful and professional staff. Gardens were gorgeous and the restaurant choices and shops was a surprising bonus!

Excellent beautiful property!!!

We were 3 friends that had a room with three separate beds and we had so much space and felt like we were treated like royals all the time. I dont know if that is normal at hotels around in Tokyo, but we really felt seen and everyone we met was so kind and greated us dearly.

Beautiful property! Convenient to transportation and many dining options in the area. They have connecting rooms for families. Amazing shopping onsite.

Great property with kids. Pool was great although little expensive even for staying guests.

Room is clean and spacious. Staffs are warm.

Great location, friendly staff. the pool was very nice

They provide a rare and high level of service and consideration. Great experience.

Great

I've stayed at the New Otani Garden Tower twice in the past year. Each time the service was world class and the room spacious by Tokyo standards. The area is away from the crowded areas but access to the subway is convenient. The additional cost for breakfast at the hotel is well worth it... although if you're not a breakfast person there's a bakery and Starbucks across the street.

Easy access to 2 main subway lines and near a lot of food places. Close enough to be convenient but far enough to still be a quiet place to stay.

Fabulous Japanese Garden. Loved it!

Safety box was almost broken. Some keys id not work. A traveler from foreign country needs to keep a passport. Broken safety is very bad impression. The room was clean enough. But, odor was not so good. Far from fresh smell. Something like animal smell.

All in all, a well-balanced hotel, but especially the hospitality of the staff made our stay enjoyable!

Pool closed. Rooftop bar closed. These are my two favorite things about the hotel. In serious need of renovation.

We loved Otani and had a great experience at the hotel. The attention to detail and care put into our stay was incredible. We loved the gardens and took advantage of the various restaurant options during our stay. Our children loved that housekeeping would hide their stuffed animals each day so they would search for them upon our return. We hope to return to Japan again soon and stay at Otani again.