Great stay, staff very nice and helpful

We were in Cincinnati for the weekend for the University of Cincinnati homecoming. Upon arriving to the hotel and checking into our room the first thing we noticed is that the sofa bed was missing second we noticed that the telephone was missing so using my cell phone I dialed the front desk. The front desk assured me there was nothing they could do and they would make sure that a manager was made aware of the situation this was on Friday night. Saturday afternoon I checked at the front desk again, I was informed that a manager had not been in so none of the issues have been resolved. At that time also our room was not checked and the beds were not made on that Saturday afternoon and the water was cold to shower and we had to run the water approximately 10 minutes before it even got warm. Sunday upon check out once again I asked about the manager and again I was told there was no manager available. I was given a managers name and number and still unable to reach her after returning home. We are very upset and disappointed with the stay and the nonresponse from the Hampton Inn management. I will give kids to the front desk staff who was very understanding and apologetic although their hands were tied in this situation. As a Hilton Honors member. we feel we are due some type of compensation. It was very unpleasant and disheartening. I hope to get some resolution soon.

Great room (901) overlooking the city, spacious. Our problem was there was NO HOT WATER on the day of checkout which means no ability for a shower. Got an apology and that's it.

The stay was good the property was in a great location and the property looked great with a feel. Thats the upside the down side is my room was not clean at all. I get to the property late and just went to bed. I woke up and looked at my pillow cases air find red hair dye all over them. Then I look in the bathroom and it was a used razor and what looked to be shampoo in the shower. I called the front desk at 8:30am to report it and was told my room would be cleaned immediately but at 10:30pm my room still had not been touched. I’m really disappointed by my experience with the room.

Rough check in. We arrived at 5pm. People waiting to get into their rooms and check in was 4. MAnager didn't seem to be around. Computer system didn't show rooms available unless they upgraded, but manager didn't tell front desk staff. We waited 35 minutes and the line wrapped clear around and back to the elevators. Ridiculous!!! We were almost late for our dinner reservations. We used to love this hotel. Still clean and comfortable. But management needs to step it up.

Upon arrival at the designated check-in time, we were greeted with a lobby full of people waiting for their rooms and a line to check-in. When we finally got to the desk we were told our room was not ready because it was not cleaned. We waited 1.5 hours for our room to get cleaned. We were there for the Luke Combs concert and there was also a Reds game that night. Two major events in the city and the reasoning for the wait was they were understaffed. Do better Hampton Inn & Suites, be better prepared.

Easy to walk to restaurants and bars.

Nice