reception staff was rude, didnt realise that i mistakenly ordered a resident hotel room, i politely asked him what he could do, then demanded i pay an extra 500 pounds or else we cant stay there, i told him have some compassion, as i had 2 children with me, i comfronted him the way he spoke to me, and i demanded to speak to manager, then suddenly reduced, he requested i pay in cash, i could see he was discussing with his colleague in arabic, not sure if they were discussing the money so that they could pocket some for themselves

Very friendly staff Nice location Delicious open buffets Perfect water park

Very family friendly

Just returned from a 2 week stay in kids den room - too long as resort is quite small. Booked special offer rate but now we’ve visited the price was reflective of the standard of this hotel - nothing luxury but good. Room excellent, two big rooms but no kids den. Kids den rooms furthest from restaurant and multiple lifts. Have to also walk long way around to access pool area via ramps - minor inconvenience. Rooms this side very quiet at night. Bath tub was a pain when washing small children as shower glass is fixed so taps are difficult to reach. Furniture is quite worn but clean. Housekeeping excellent. Reception staff robotic but always helpful. Very prompt to housekeeping requests. Resort is littered with small damage and tattiness, however these don’t stand out due to good cleaning. Main buffet restaurant good for breakfast, mostly ok for lunch but very poor for dinner. On most days it was hard to combine the various dishes to have a dinner meal. The carvery was good but you’re given tiny slivers of meat. Only live cooking is BBQ thighs and koftas once every few days. We had stomach cramps on most days - this is not our first visit to Sharm and we never had this problem elsewhere. We avoided saucy foods which helped. Waiters are very tip driven, which made dining experience sometimes unpleasant. If you forgot your wallet, expect to be ignored the next day. Food servers need to smile. Overall, ok for a week but will in future pay a little more for better hotels nearby.

The night desk staff on 13th april didnt pick up the phone when we called reception at 2am for a luggage collection then was rude when we asked him about it after lugging our bags to reception ourselves with two children in tow he was snarky and rude also when i asked for the breakfast packs they hd prepared and only handed them over when my husband then asked however the stay was delightful the day reception guy on 12th april (skinny guy) was lovely and our waiter Mohamad was outstanding excellent food! and the cake for our daughters birthday was very much appreciated as well as the waiters signing happy birthday to her in the restaurant would come again the water park was amazing !

We were here from 2nd to 8th March .. it is amazing and perfect hotel. It was definetely price/performance hotel. All waiters are friendful and so kind..you should visit here with your family. Delicious foods , enjoyable Aquapark and so kind staff. You will find here all you want..

We got a free upgrade to a better room, right next to the pool, which was very nice of them. All the staff working in the hotel are extremely friendly and cordial, ready to help at any time. I would really like to thank everyone from the guy who works at the reception, to the luggage porter, the guys in the restaurant and the head chef who took care of me three times a day (since I have celiac disease) and introduced me to the dishes, making sure that I only eat what is safe for me. The resort is a bit smaller compared to some others in the area, but that's what gives it its special charm, and its cleanliness and tidiness also contribute to a positive impression.

All the employees are very professional, nice & helpful. They all work hard to make your vacation as happy as possible. Rooms are spacious and clean. The aqua park has many varieties. The property is clean and well maintained. The food is great and tasty. Great sandy beach with corals and snorkeling options at the deep end. Great value for money. I will visit again.